Team Manager

Davies; Preston; Hybrid; GBP 32,000; Full time

Job summary

A leading claims management company in Preston is seeking a Team Manager to oversee a Specialist claims team. The role requires strong management experience, ideally in property claims, and involves direct client engagement. Responsibilities include delivering service metrics, managing team operations, and ensuring compliance. The position offers a competitive salary of £31,900 per year and opportunities for professional growth within a supportive environment.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday

Flexible working options

Pension contributions

Employee volunteering programme

Qualifications

• Proven management experience, preferably in claims management or customer service.
• Strong background in property claims with relevant expertise.
• Ability to handle external stakeholders and operational challenges.

Responsibilities

• Manage daily service metrics and quality of key client requirements.
• Proactively manage aged debt and optimize team resources.
• Lead team development and maintain training compliance.

Skills

Proven management experience at a mid-senior level

Property Claims experience

Experience of external stakeholder management

Confidence to act with autonomy

Understanding of MI reports in Microsoft Excel

Job description

Team Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Compensation: £31,900 / year

Description

Davies Group are currently looking for a Team Manager to support our Specialist claims team within our Preston office. Becoming a Team Manager means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you’ll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

Key Responsibilities

• Be responsible for the daily delivery of a range of key service metrics and KPI’s depending on each client requirement ensuring delivery on time and quality
• Maintaining agile alignment of resource including but not restricted to management of telephony, payments, post, claims and diary tasks
• Proactive management of aged debt , mitigating debt and actively working to reduce reported debt
• Be responsible for the capacity tracking and requirements of your team
• Create , store and update client specific scheme procedures to ensure accurate information is retained at all times
• Input to operational matters in relation to external client MI
• Escalation point for day to day Client Issues and Queries
• Lead and develop team members within your area including continuous conversations and PDR process
• Undertaking oversight of your teams thrive and compulsory training to ensure the team remain compliant
• Attend client operational meetings ( expectation of 1 scheduled meeting per month)
• Be an active and engaging member of the divisional management community to share best practice, collaborate and create an inclusive and positive working environment

Skills, Knowledge & Expertise

• Proven management experience at a mid-senior level
• Property Claims experience, ideally within a claims management capacity but will consider those from an Insurance sales, broker or Insurance customer service background
• Experience of external stakeholder management or working as an outsourced partner
• The confidence to act with autonomy to understand and resolve issues presented by operational challenges and client needs
• A sound understanding of both the creation and analysis of MI reports within Microsoft excel
• An ability to understand the needs of our clients and desire to work towards continuously improving our delivery of those including but not limited to indemnity spend, fraud capture

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan