Team Leader - Single Supported Housing

Julian House; Clays End; On-site; GBP 28,000; Full time

Job summary

A community-focused charity in Bath is seeking a Team Leader for its Single Supported Housing projects. The role involves guiding teams to deliver exceptional services to individuals with complex needs. You will be responsible for monitoring performance targets and creating engagement opportunities for clients. The ideal candidate will have experience in supporting vulnerable populations. This position offers competitive annual leave and a generous benefits package.

Benefits

27 days annual leave plus bank holidays

Employee Assistance Programme

30% staff discount at charity shop

Generous pension scheme

Career development opportunities

Qualifications

• Experience working with people who may have complex needs and/or challenging behaviours.
• Understanding of the causes of homelessness and social exclusion.

Responsibilities

• Lead and support your team effectively.
• Monitor weekly KPIs for quality and compliance.
• Create opportunities for client engagement in the service.

Skills

Experience working with vulnerable individuals

Understanding of homelessness causes

Job description

Job Role: Team Leader – Single Supported Housing
Salary: £27,810 per year
Hours: 37.5 hours per week
Contract type: Permanent
Location: Bath

Additional information

• Participation in an on‑call, out‑of‑hours rota
• Participation in the first‑responder system (emergency cover) at our homeless hostel

About Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we’re looking for!

The Role

As a Team Leader, you’ll play a vital role in shaping the future of our Single Supported Housing projects in Bath. You’ll lead with purpose—guiding and supporting passionate teams to deliver exceptional services that truly change lives.

We provide tailored, high‑level support to individuals with recent experience of rough sleeping, helping them rebuild their lives and regain independence.

In this role, you’ll ensure performance targets, quality standards, and contractual commitments are met—while championing the values that make Julian House so special. Your leadership will be hands‑on and visible, inspiring teams and driving continuous improvement with the support of the Service Manager.

Most importantly, you’ll empower clients to reach their full potential and transform their futures. If you’re passionate about making a real difference and leading with heart, this is the role for you!

Responsibilities

• Lead and Support Your Team: Provide guidance, regular reviews, and supervisions to ensure your team feels supported and empowered.
• Drive Quality and Compliance: Monitor weekly KPIs, and make sure risk assessments and support plans are updated and submitted on time.
• Champion Client Engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community.
• Deliver Outstanding Support: Offer a person‑centred, strength‑based, and trauma‑informed approach that promotes empowerment and resilience.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Qualifications / Requirements

• Experience working with people who may have complex needs and/or challenging behaviours.
• Understanding of the causes of homelessness and social exclusion, and the approaches which seek to address these.

Benefits

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the recruitment team at [e-mail]. We look forward to speaking with you soon!

Full job description: https://drive.google.com/file/d/1aOEScv6GsZwfr8NQfCL-pXwufeNTYRLL/view

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!