Team Leader Property Manager

Pear Recruitment; England; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

An established lettings department is seeking a proficient Team Leader for its residential lettings team in Chelmsford. The role entails managing a smaller portfolio, supporting the Manager, and ensuring high service standards. Ideal candidates will have over three years of property management experience and strong leadership skills, facilitating excellent relationships with clients and tenants while fostering team performance and continuous improvement.

Qualifications

• Proven experience in property management (3+ years) with leadership experience preferred.
• Strong attention to detail and desire to provide excellent customer service.
• Very well organized with exceptional interpersonal skills.

Responsibilities

• Managing a smaller portfolio and handling general maintenance issues.
• Acting as a point of escalation for complex issues and monitoring team performance.
• Encouraging service excellence and building strong client and tenant relationships.

Skills

Customer Service

Communication

Problem-solving

Time Management

Education

ARLA qualifications

Tools

MS Office

Job description

Pear Recruitment – Property Management – Team Leader – Chelmsford

Salary - £30,000 - £32,000 (OTE £35,000)

Monday – Friday 8:30am – 5pm - Hybrid working after probation

We have an exciting opportunity for a professional, enthusiastic, and tenacious individual to join our client’s residential lettings team. The successful candidate will be supporting an experienced Manager as a Team Leader, looking after a small portfolio of managed properties.

This established, busy and successful lettings department consists of a team of Property Managers, Renewals Coordinators and Administrators

The Team Leader will be very 'hands-on' working across all departments when assistance is required due to workload, holiday and sickness cover and support the Manager with the day-to-day management duties.

*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Responsibilities:

• Managing a smaller portfolio personally and dealing with general maintenance issues, liaising with the tenants and landlords and arranging for contractors to visit properties to provide quotes or undertake works. Processing invoices for the works completed and always updating the tenants and landlords.

• The Team Leader will act as a point of escalation for complex issues, providing resolution and guidance. They will also monitor volumes being handled by each member of staff and step in where required to avoid working building up.

• Encourage service excellence and build strong client and tenant relationships.

• Monitor team performance and implement strategies for continuous improvement.

• Work closely with the Assistant Manager in building further upon good working relations with our ‘approved contractors’ and meet with new companies to expand the approved panel.

• Assisting with arrangements linked to team events and internal competitions.

Requirements:

• Proven experience in property management (3+ years), with leadership or senior experience preferred. Relevant ARLA qualifications would be an advantage.
• Very well organised, with a strong attention to detail and desire to provide the best level of customer service possible.
• Exceptional interpersonal and communication skills.
• A proactive problem-solver with excellent time management.
• IT proficient, familiar with most standard MS Office packages.

If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.