Team Leader - Motor Claims

Red Dot Commercial Limited; Bolton; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading insurance company seeks a Team Leader in Bolton to oversee the motor claims team. This role involves managing non-fault claims, supporting staff development, and ensuring FCA compliance. Ideal candidates will have strong leadership skills, a background in motor recovery claims, and relevant insurance certifications. Additional perks include increased holiday allowance and a supportive work environment.

Benefits

Increased holiday allowance

Birthday off

Holiday sell scheme

Free parking

Support for industry qualifications

Bonus scheme

Cycle to work scheme

Friendly work environment

Qualifications

• Strong background in technical motor recovery claims.
• Experience in a team leadership or supervisory role.
• Excellent organisation and prioritisation skills under pressure.

Responsibilities

• Leading a team of recovery claims handlers managing non-fault motor claims.
• Handling escalated queries, complaints, and complex claims.
• Monitoring team performance and supporting staff development.

Skills

Leadership in motor recovery claims

Communication skills

Understanding of FCA compliance

Organisational skills

Proficiency in Microsoft Office

Education

CII Certificate in Insurance

Diploma in CII

Job description

Overview

Team Leader - Motor Claims <br/>Location: Bolton (Office-based with flexible working options)<br/>Salary: Range from £31,500 to £36,000 depending on experience<br/>Type: Full-time, Permanent<br/>Hours: Monday to Friday, 9am - 5pm (35 hours)

Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you.

What you'll be doing

• Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
• Handling escalated queries, complaints, and complex claims
• Monitoring team performance and supporting staff development through coaching, mentoring and training
• Working with internal stakeholders to meet recovery targets and maintain service levels
• Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance
• Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
• Contributing to recruitment, onboarding, and HR processes for your team

What you'll bring

• Strong background in technical motor recovery claims
• Experience in a team leadership or supervisory role
• Confident communication skills written and verbal
• Solid understanding of FCA, FOS, and general claims compliance
• Excellent organisation and prioritisation skills under pressure
• CII Certificate in Insurance (essential); Dip CII is a bonus
• Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

What\'s in it for you

• Increased holiday allowance with length of service
• Your birthday off, plus a half-day for seasonal shopping
• Holiday sell scheme
• Free parking and casual dress code
• Support for industry qualifications
• Bonus scheme for going above and beyond
• Cycle to work scheme
• Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input we'd love to hear from you.