Team Leader / Domestic Abuse Refuge Support Services (AWDO-P14197) in Luton)

AWD online; England; On-site; GBP 31,000; Full time

Job summary

A specialist support service in the UK seeks a Team Leader to oversee frontline staff delivering trauma-informed, person-centred domestic abuse services. The role involves supervision, ensuring compliance with safeguarding, and strategic development. Candidates must have experience in managing staff within domestic abuse or social care services and demonstrate strong communication and organizational skills. Benefits include annual leave, flexible working, and comprehensive health cover.

Benefits

25 days annual leave plus Bank Holidays

Flexible working arrangements

Comprehensive health cover

Free health cover for children under 18

24/7 GP advice line

Free counselling services

Monthly paid wellbeing hour

Supportive team culture

Qualifications

• Experience supervising or managing staff within domestic abuse or social care services.
• Understanding of safeguarding adults and children.
• Experience delivering person-centred support.

Responsibilities

• Supervise and support frontline staff.
• Ensure efficient and safe service delivery.
• Manage staff performance and conduct appraisals.

Skills

Supervising staff

Trauma-informed support

Safeguarding knowledge

Organizational skills

Excellent communication

IT skills

Education

Relevant qualification in social work or related field

Job description

Team Leader

This is a rewarding opportunity to lead a frontline team delivering trauma‑informed, person‑centred domestic abuse services, supporting women and children through refuge and community‑based provision while ensuring high standards, safeguarding and partnership working.

If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Team Leader, Service Manager, Senior Support Worker, Refuge Manager, Refuge Services Team Leader, Support Services Team Leader

Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).

SALARY: £30,095 per annum + Benefits

LOCATION: Luton, Bedfordshire, East of England

JOB TYPE: Full‑Time, Permanent

WORKING HOURS: 37.5 Hours per Week

Job Overview

We have a fantastic new job opportunity for a Team Leader to join a specialist support service working with women and children affected by gender‑based violence. This role sits within a trauma‑informed, person‑centred service that responds flexibly to the needs of survivors.

As a Team Leader you will supervise and support frontline staff, ensuring high‑quality delivery of refuge and community services while maintaining compliance with safeguarding, legislation and organisational policies. You will oversee case allocation, performance management and service outcomes.

The Team Leader role also involves partnership working with external agencies, contributing to service development and promoting values‑led, anti‑discriminatory practice. This is an opportunity to make a meaningful impact while supporting and developing a skilled operational team.

Duties

• Team Supervision and Support: Overseeing day‑to‑day supervision, guidance and coordination of frontline staff
• Service Delivery Oversight: Ensuring refuge and community services are delivered efficiently, safely and in line with best practice
• Case Allocation and Management: Coordinating referrals and allocating caseloads to ensure timely, appropriate support
• Safeguarding and Compliance: Ensuring compliance with safeguarding procedures, legislation and organisational policies
• Performance Management: Managing staff performance, conducting appraisals and addressing issues through formal processes where required
• Data and Quality Assurance: Monitoring accurate record keeping and outcome‑based reporting on case management systems
• Partnership Working: Developing and maintaining effective relationships with external agencies and stakeholders
• Service Development: Contributing to policy development, service improvement and strategic objectives
• Out‑of‑Hours Cover: Participating in the out‑of‑hours management rota and supporting helpline provision when required

Candidate Requirements

Essential

• Previous experience supervising or managing staff within domestic abuse, social care or community support services
• A sound understanding of safeguarding adults and children and relevant legislation
• Experience of delivering trauma‑informed, person‑centred support services
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication skills with a compassionate, non‑judgemental approach
• Ability to work collaboratively with partner agencies and represent services externally
• Confidence using IT systems for case management, reporting and administration

Desirable

• Relevant qualification in social work, care management, housing or a related field
• Safeguarding Lead training or equivalent qualification
• Experience contributing to service development, policy review or quality assurance
• Knowledge of substance misuse, mental health or complex needs within domestic abuse services

Benefits

• 25 days annual leave plus Bank Holidays
• Flexible working arrangements
• Comprehensive health cover (including dental, optical, physiotherapy, chiropractic, and more)
• Free health cover for children under 18
• 24/7 GP advice line and virtual doctor service
• Free counselling (24/7 hotline, up to six sessions, and clinical supervision)
• NHS prescription reimbursements
• Personal accident cover (including dental trauma)
• Exclusive retail, gym, tech, and travel discounts
• Birth & Adoption Grant for life event support
• Monthly paid well‑being hour
• Supportive team culture and professional development opportunities

This role requires a DBS check

Due to the sensitive nature of this role, ONLY female applicants will be considered in accordance with the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).

How to Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14197