Team Leader (Customs Brokerage)

Customs Support; Dover; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading customs brokerage firm in the UK is seeking a Team Leader to manage team operations and ensure compliance with Customs regulations. The role requires strong leadership skills and a good understanding of customs processes. Ideal candidates will have previous experience in customs brokerage and excellent communication abilities. The position is office-based and offers competitive benefits, including a pension plan and healthcare support.

Benefits

Pension with company contribution

25 days holiday plus additional days after service

Healthcare including life insurance

Qualifications

• Minimum of 2 years’ experience in Customs brokerage.
• Ability to manage time and workload effectively.
• Understanding of import/export regulations.

Responsibilities

• Lead the team and ensure adherence to company policies.
• Assist with monthly reporting to management.
• Maintain relationships with shipping lines for operational efficiency.

Skills

Strong Customs knowledge

Good communicator

Excellent customer service skills

Attention to detail

Creative thinker

Tools

Microsoft Office suite

Job description

Team Leader (Customs Brokerage) at Customs Support Group

To lead a Team in order to provide operational requirements and service levels which have been agreed with our clients in a timely and efficient manner.

RESPONSIBILITIES

To lead the team by example and ensure all Company policies and processes are being adhered to

Responsible for issuing and dividing the daily tasks to the team when applicable

Mentoring the team

Assist with monthly reporting to management

To assist with queries & issues to help the team meet their targets if needed

Holiday and absence authorisation and monitoring & carrying out return to work interviews, updating documentation and uploading to YouManage

Carrying out effective 1-2-1 meetings and appraisals with the team

Prepare & check documentation according to Customs regulations, laws, and / or procedures

Stay abreast of changes in import / export rules

Request or compile necessary documentation, such as commercial invoices, Packing Lists, Certs. Of Origin etc.

Advise customers & the team of any Customs-related matters that might be applicable to them

Confer with officials in various agencies to facilitate clearance of goods through Customs

Maintain relationships with shipping lines and freight forwarders to expedite clearing of cargo

Oversee the day to day running of operations for our customers

Be a point of contact / escalation for the OOH support team (on a rota with other Team leaders) to assist the 24 / 7 shift with any issues and elevate where necessary

Manage and onboard new customers / work into our current workflow as not to disrupt other customer’s service

QUALITY

Effectively manage own time, workload and resources

Ensure that all work is accurate, and attention has been given to the finer details

Apply company policies, standards and guidance and ensure colleagues understand how the guidelines will affect their work

WHAT TO EXPECT

The work is mainly office based

The dress code is smart / casual whilst in the office

What we offer

• Pension : 5% company contribution subject to employee-required auto-enrolment contribution
• Holidays : 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
• Healthcare : Yes, including Life Insurance, Income Protection, and additional Mental Health support

A good standard of literacy and numeracy and the ability to present to colleagues

Minimum of 2 years’ experience in the below sectors :

• Import and / or export Customs brokerage
• Customs compliance
• General freight forwarding Role
• Use & understanding of port linked inventory systems + GVMS
• A basic understanding of the Microsoft Office suite

An awareness of confidentiality of data

Ability to be flexible and contribute to other areas of the business where required

Strong Customs knowledge

Understanding of CDS.

Team player – able to organise self & others

Good communicator

Proactive and confident

Accurate and considered work – compliance is key

Creative thinker and problem solver

Share knowledge with the team

Show initiative

Excellent customer service skills

Good Time Keeping

An eye for detail

Completes personal goals (agreed with line manager)

To work in line with Customs Support’s vision, mission and values :

Vision

We make Customs easy for global trade

Mission

Be the full-service customs expert. Provide timely and accurate customs services through digital innovation

Deliver international customs support via local presence

Attract and engage the right people

Commit to the highest quality and compliance standards

Learn and improve continuously

Values

Accountability, Quality, Integrity and Teamwork