Team Leader

Atlas Hotels; Stafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group in the UK is seeking a Team Leader at the Holiday Inn Express Stafford. This role involves leading a customer service team, ensuring exceptional guest experiences, and supporting continuous improvement in hotel operations. If you have experience in a similar environment and can coach team members effectively, we want to hear from you!

Benefits

Employee discounts on hotel rooms and food

Annual bonus after 2 years of service

Holiday allowance increasing with service

Health Plan providing discounts on health costs

Access to free counselling and wellness support

Employee referral programme rewards

Free/discounted food during shifts

Qualifications

• Previous experience leading a team in a customer service environment.
• Ability to provide a warm welcome and support to team members.
• Willingness to support continuous improvement across hotel operations.

Responsibilities

• Provide a warm welcome to guests and new employees.
• Ensure team members are in the right place at the right time.
• Support the Hotel Operations Manager in improving the guest experience.

Skills

Leadership in customer service

Coaching and development

Ability to work under pressure

Tools

Hyperion

ABAP

Job description

Hours : 32 hours across 4 days per week (Fixed Term Maternity Cover 12 Months)

Salary : 13.30 per hour

Atlas Hotels is hiring a Team Leader right now at the Holiday Inn Express Stafford

Have you got previous experience of leading a team in a customer service environment? Great! It doesn't need to be in hotels - if you join our friendly, enthusiastic, and guest‑focused teams we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.

Benefits include

• Hotel rooms across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only 25 per night with 50% off food and drink
• Worldwide substantial employee discount at 6600 IHG Hotels across the globe
• A bonus cash payment every year from 2 years of service as a thank you for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee giving you money off dental / optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out 250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks meaning you can work in hospitality but still have a life outside of work
• Free / discounted food when on shift

So what does a Team Leader do

• Providing a warm Atlas welcome to guests and new employees will be at the heart of what you do.
• You’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously.
• You’ll be the person that Team Members look to when they need guidance so you will need to be nurturing and cool under pressure.
• You will support the Hotel Operations Manager in achieving Atlas purpose of creating a rewarding place to work and a great experience for our guests, so continuous improvement across the hotel will be important.

So why not Click now to become our Team Leader and enter into a World of Opportunity!

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business representing the needs of our guests and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition please contact HR at to discuss any access or information requirements or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

Required Experience

Manager

Key Skills

Hyperion, Acquisition, Asset, ABAP, Basic, Activex

Employment Type : Contract

Experience : years

Vacancy : 1