Team Leader

Pertemps; Plymouth; On-site; Part time

Job summary

A public sector staffing agency is seeking a proactive Team Leader for Business Support in Plymouth. The role involves leading a team, ensuring compliance, and delivering excellent customer-focused services. Ideal candidates have strong leadership skills and relevant experience. This is a temporary position offering 37 hours per week, Monday to Friday.

Qualifications

• Experience leading and mentoring teams.
• Experience managing high-quality public services.
• Experience using Microsoft Office and web-based systems.

Responsibilities

• Lead, motivate, and manage staff to maintain high morale and performance.
• Ensure health and safety compliance across the team.
• Handle and resolve complaints, identifying learnings and improvements.

Skills

Excellent communication and interpersonal skills

Strong customer care and problem-solving abilities

High level of accuracy and attention to detail

Effective time management and prioritisation

Confidence in coaching and motivating staff

Analytical thinking and sound judgement

Adaptability to move between teams and respond to changing environments

Education

GCSEs A*-C (9-4) or equivalent in English and Maths

Tools

Microsoft Office

Job description

Overview

• Job Title: Team Leader - Business Support
• Location: Plymouth
• Hours: 37 hours per week (Monday to Friday, 9am-5pm)
• Rate: £17.47 per hour
• Contract Type: Temporary Assignment
• Start Date: 13/10/2025
• End Date: 31/08/2026
• Closing Date for Applications: 3rd October 2025

About the Role

Pertemps are currently seeking a proactive and experienced Team Leader to join our clients Business Support team within Plymouth City Council. This is a fantastic opportunity for someone with strong leadership skills and a passion for service excellence to make a meaningful impact in a dynamic public sector environment.

As Team Leader, you will be responsible for the day-to-day management and development of a high-performing team. You\'ll play a key role in ensuring the delivery of efficient, customer-focused services that meet performance targets and provide value for money. This is a generic role across the Business Support area, offering flexibility in service delivery and ensuring a clear point of escalation at all times.

Key Responsibilities

• Lead, motivate, and manage staff to maintain high morale and performance
• Ensure health and safety compliance across the team
• Handle and resolve complaints, identifying learnings and improvements
• Provide strategic input to improve service delivery and customer satisfaction
• Manage employee conduct, performance, and development plans
• Conduct timely and fair appraisals aligned with Council standards
• Collaborate with managers to develop service and continuous improvement plans
• Stay informed on relevant policies, legislation, and statutory regulations
• Provide expert guidance and make final decisions on complex customer queries
• Depone for Managers and other Team Leaders when required

Role Outcomes

• All appraisals and attendance managed in line with Council policy
• Complaints resolved effectively and in accordance with Council procedures
• Compliance with Health, Safety and Wellbeing policies
• Delivery of an efficient, fit-for-purpose service aligned with team performance targets

Essential Qualifications & Experience

• GCSEs A*-C (9-4) or equivalent in English and Maths
• Proven experience in:
• Leading and mentoring teams
• Managing high-quality public services
• Addressing and improving poor performance
• Using Microsoft Office and web-based systems
• Providing professional advice via phone, written communication, and in-person
• Working in customer-facing environments
• Coaching and developing colleagues

Desirable Qualifications & Experience

• Management or supervisory qualification
• Experience in delivering measurable service improvements and increasing customer satisfaction

Key Skills

• Excellent communication and interpersonal skills
• Strong customer care and problem-solving abilities
• High level of accuracy and attention to detail
• Effective time management and prioritisation
• Ability to work collaboratively and share knowledge
• Confidence in coaching and motivating staff
• Analytical thinking and sound judgement
• Adaptability to move between teams and respond to changing environments

Call Emily on 01752 601116 for more information or click \"Apply Now\" to submit your application today!

Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven\'t heard from us within 14 days, please consider your application unsuccessful on this occasion—but do keep an eye out for future roles with Pertemps!