Team Leader

Fenwick Limited; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK department store is seeking a Team Leader for its Manager Academy 2025. The role involves coaching and developing Sales Advisors to ensure exceptional customer care and performance. Candidates should be ambitious and have a passion for retail management. This position offers career growth opportunities and a competitive hourly rate of £13.81 post-academy.

Benefits

25% Colleague Discount

28 days annual leave

Birthday day off

24/7 online GP

Pension scheme

Qualifications

• Ambitious with a desire to build a career in retail.
• Supervisory or management experience is desirable but not essential.
• Warm and welcoming demeanor when interacting with colleagues and customers.

Responsibilities

• Support and develop your team of Sales Advisors.
• Be a strong presence on the shop floor.
• Engage and inspire your team to deliver exceptional customer service.

Skills

Coaching high performing teams

Effective communication

Building professional relationships

Job description

Overview

We are excited to announce we have an opportunity to join our Manager Academy 2025 as a Team Leader in either our TV & Audio or Womenswear Departments. Our Manager Academy is a development programme designed for people like you - looking to take their first step in managing people or accelerate their retail management career!

Responsibilities

As a Team Leader you will be seen as a First Line Manager where you will be the driving force behind the success of your team, working shoulder to shoulder with your sales manager. Your role is vitally important to us, as you will support and develop your team of Sales Advisors being accountable for their success; You will be a strong presence on the shop floor, coaching, developing, and engaging your team, embedding product knowledge, and inspiring them to deliver an unrivalled customer experience that you yourself role model through leading an inclusive working environment!

On completion of the 3 month Manager Academy, the rate of pay for this role will increase to £13.81 per hour.

Program highlights

• Bite-Sized Blended Learning
• Graduation Ceremony
• Career Growth
• Passionate Colleagues to Support You

What you will receive at Fenwick

When you join Fenwick, you'll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more.
• ‘Perks*’ - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
• Pension scheme

What we are looking for in a candidate

• Ambitious people with a desire to build a career in retail
• People who love working with and coaching high performing teams
• Supervisory or management experience (desirable but not essential)
• Effective communicators in both verbal and written mediums
• Warm, welcoming, and vibrant when building professional relationships with colleagues and customers

About Fenwick

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.