Team Leader

Greene King; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pub chain in the United Kingdom is seeking a Team Leader to create a memorable experience for guests and manage a busy shift effectively. This role requires strong customer service skills and the ability to lead a team in delivering high standards. You'll enjoy benefits such as career development, significant discounts, and access to employee assistance programs. Ideal for adaptable individuals focused on team success and customer satisfaction.

Benefits

Career development opportunities

Discounts on food and drinks

Employee assistance program

Discount at Greene King Inns

Referral bonuses

Wagestream for early wage access

Retail discounts

Qualifications

• Ability to lead and motivate a team.
• Experience in providing excellent customer service.
• Confidence in resolving issues that arise during shifts.

Responsibilities

• Ensure customers receive a memorable experience.
• Deputise for management and resolve issues.
• Organise the team during busy shifts.

Skills

Customer service

Team leadership

Problem-solving

Attention to detail

Adaptability

Positive attitude

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Benefits

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…