Team Leader

Greene King; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Team Leader in Harlow to oversee operations and ensure high standards of service. You will be responsible for leading by example, managing the team during busy shifts, and ensuring customer satisfaction. The ideal candidate should have experience in a similar role and possess strong leadership skills. Competitive salary and benefits package included.

Benefits

Competitive salary

Pension contribution

33% off for employees

Free employee assistance program

Discounts at Greene King Inns

Wagestream access

Retail discounts

Qualifications

• Experience in a similar role, preferably in hospitality.
• Strong communication skills and a positive attitude.
• Ability to handle pressure during busy shifts.

Responsibilities

• Lead the team to ensure excellent customer service.
• Manage operations in the absence of management.
• Ensure bar safety and cleanliness.

Skills

Customer service

Leadership

Attention to detail

Ability to adapt

Teamwork

Problem-solving

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Key responsibilities include:

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

About us: At Metro Pubs, our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character.

We're committed to Everyday Inclusion, where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships, we have a clear plan based on education, awareness and activity that's already making an impact.

What we offer:

• A competitive salary and pension contribution
• The chance to further your career across our well-known brands
• Discount of 33% for you and 15% for your loved ones on all of our brands
• Free employee assistance program
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
• Refer a friend scheme
• Wagestream - access your wage before payday
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more