Team Leader

Fenwick Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading department store group in Greater London is seeking a Team Leader for their Accessories Department as part of the Manager Academy 2026. This role is ideal for ambitious individuals eager to advance their retail career, with responsibilities including developing a team of Sales Advisors and ensuring a high standard of customer experience. The position supports growth within a premium retailer offering competitive pay and generous benefits like a 25% colleague discount and additional annual leave.

Benefits

25% Colleague Discount

28 days annual leave

Birthday day off

24/7 online GP service

Pension scheme

Qualifications

• Desire to build a career in retail.
• Experience in coaching high performing teams preferred.
• Strong verbal and written communication skills.

Responsibilities

• Support and develop a team of Sales Advisors.
• Drive team success and provide accountability.
• Role model inclusive working environment and customer experience.

Skills

Coaching

Team leadership

Effective communication

Relationship building

Job description

We are excited to announce we have an opportunity to join our Manager Academy 2026 as a Team Leader in our Accessories Department. Our Manager Academy is a development programme designed for people like you – looking to take their first step in managing people or accelerate their retail management career!

As a Team Leader you will be seen as a First Line Manager where you will be the driving force behind the success of your team, working shoulder to shoulder with your sales manager. Your role is vitally important to us, as you will support and develop your team of Sales Advisors being accountable for their success; You will be a strong presence on the shop floor, coaching, developing, and engaging your team, embedding product knowledge, and inspiring them to deliver an unrivalled customer experience that you yourself role model through leading an inclusive working environment!

On completion of the 3 month Manager Academy, the rate of pay for this role will increase to £14.76 per hour.

Want to hear about our Manager Academy?

We have designed a development programme which offers you the unique opportunity to develop your skills whilst in a first‑line manager role within a premium multichannel retailer.

• Bite‑Sized Blended Learning
• Graduation Ceremony
• Career Growth
• Passionate Colleagues to Support You

When you join Fenwick, you’ll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day – 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more.
• ‘Perks*’ – a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
• Pension scheme

What we are looking for in a candidate.

• Ambitious people with a desire to build a career in retail
• People who love working with and coaching high performing teams
• Supervisory or management experience (desirable but not essential)
• Effective communicators in both verbal and written mediums
• Warm, welcoming, and vibrant when building professional relationships with colleagues and customers

About Fenwick

Fenwick is the UK’s largest family‑owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever‑growing family to exceed our customers' expectations.