Team Leader

Home Bargains; England; On-site; GBP 31,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking an experienced Team Leader to manage store operations and enhance customer experiences. In this hands-on role, you will supervise a team, support training, and ensure high store standards. The ideal candidate has experience in retail or hospitality and excels in communication and customer service. Benefits include 28–33 days of annual leave, a contributory pension scheme, and employee discounts.

Benefits

28 days of annual leave

Contributory pension scheme

Employee discounts

Qualifications

• Experience in a fast-paced retail or hospitality environment.
• Ability to prioritise and organise daily tasks effectively.
• Strong focus on delivering great customer service.

Responsibilities

• Support the team to hit goals and maintain store operations.
• Coach new starters and seasoned colleagues.
• Ensure high store standards and compliance.

Skills

Experience supervising others

Customer service focus

Clear communication

Organisational skills

Ability to guide others

Job description

Responsibilities

• Lead the way, every day: Work side‑by‑side with your management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
• Support that sticks: Whether it’s welcoming new starters or coaching seasoned colleagues, you’ll be the go‑to for guidance, training, and building skills that last.
• Customers come first (and come back): Help create brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
• Keep the standards high, and the store looking sharp: From merchandising magic to compliance and safety, you’ll help make sure the store is a place customers and colleagues love to be.
• Make space for success: Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.

Qualifications and Key Skills

• Have experience supervising others in a fast‑paced retail or hospitality environment.
• Be confident supporting colleagues and leading by example on the shop floor.
• Demonstrate the following key skills and behaviours:
• Ability to prioritise and organise daily tasks effectively.
• A strong focus on delivering great customer service.
• Clear and confident communication with both customers and colleagues.
• Ability to guide and support others to meet store standards and targets.

About the role

Customers often come in for one thing and leave with a full trolley, all thanks to our passionate leaders who guide their teams, keep the store running smoothly, and create a welcoming atmosphere for every shopper. As a Team Leader, you’ll be hands‑on, helping customers, supporting your team, and keeping the store looking its best. You’ll lead by example, bringing energy and organisation to every shift, ensuring shelves are stocked, aisles are tidy, and the store is always a great place to shop.

Package Salary & Hours

• £30,887 FTE
• 44 hours per week

Employee Benefits

• Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in‑house training programmes delivered face‑to‑face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover