Team Leader

Everywhen; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance firm in Colchester seeks a Team Leader to oversee a team of Customer Service Executives. The ideal candidate will possess strong leadership skills, experience in motivating teams, and a background in the insurance industry. Responsibilities include delivering excellent customer service, coaching team members, and ensuring adherence to quality standards. Benefits include generous holiday entitlement, career progression opportunities, and support for well-being and development.

Benefits

26 days of holiday plus bank holidays

Career progression opportunities

ACII qualification support

Pension scheme

24-hour well-being support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience in meeting financial, operational, service, and quality KPI's.
• Ability to lead by example and motivate others.
• Desirable experience in people management and performance management.
• Advantageous to have insurance experience.
• Experience in a regulated financial services environment.

Responsibilities

• Lead and motivate your team to meet business KPI's.
• Support the department in meeting quality and regulatory standards.
• Coach and develop your team to enhance capability.
• Provide support to internal and external stakeholders.
• Maintain a supportive and engaging team environment.

Skills

Leadership

Coaching

Team motivation

Technical expertise

IT Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job description

Do you have experience within a contact centre environment? Are you looking for the opportunity to take your next step on the career ladder with us?

We’re looking for a talented Team Leader to join us in our Colchester office. You will use your knowledge and experience of the Insurance Industry to have direct responsibility for a team of Customer Service Executives. You will effectively manage your team to deliver excellent customer service and support them by conducting regular 1-2-1’s, coaching and development. You will ensure the team’s day-to-day servicing and administration of client insurance requirements is completed in a timely, technically accurate and cost-effective manner.

Want to know more? What does the role of a Team Leader here involve?

• Lead, motivate and support your team in the delivery of required business KPI’s.
• Support the department in meeting all quality and regulatory standards.
• Proactively coach and develop your team to increase overall capability through using your specialist knowledge and experience.
• Provide technical expertise and support to both internal and external stakeholders.
• Creating an engaging and supportive environment that encourages your team to meet their full potential.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your team.

What are we looking for in our next Team Leader?

• Experience of meeting financial, operational, service and quality KPI’s.
• An individual who can lead by example and is a role model to others.
• Experience in people management, including motivation, coaching, development, and performance management is desirable.
• Insurance experience would be advantageous.
• Experience of working within a regulated financial services environment.
• IT Skills: Microsoft Outlook, Word, Excel, Power Point.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing.

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain ACII qualification to boost your knowledge and career prospects.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.