Team Leader

Vue; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cinema operator in Basingstoke is looking for a Team Leader to support customer assistants and managers, ensuring excellent customer service. This role is ideal for someone eager to develop leadership skills in a dynamic team environment. Key responsibilities include guiding customers, resolving issues, and maintaining high service standards. Previous experience in retail or hospitality is preferred, along with clear communication and a passion for cinema.

Benefits

Personal holiday allowance plus bank holidays

Unlimited digital cinema pass

Discounts off food and beverage

Qualifications

• Previous experience within the retail, leisure or hospitality sector is preferred.
• Clear and confident communication with customers and team members.
• Ability to lead, motivate and support team members with their daily tasks.

Responsibilities

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service.
• Lead by example in guiding customers from entry to exit.
• Support and find solutions for any issues in a quick and efficient manner.

Skills

Communication

Leadership

Problem-solving

Customer focus

Flexibility

Passion for cinema

Job description

£12.21 for 21 and over, £10 for under 21 years old

Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.

As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.

What Will I Be Doing?

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
• Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
• Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
• Share relevant and important information with team members, keeping everyone updated on the latest objectives
• Promote upcoming screenings and special events to customers
• Ensure high standards of customer service are maintained during both peak and off-peak times
• Assist management with the onboarding of new team members – helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
• Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
• Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
• Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
• Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)

What Skills Do I need?

• Previous experience within the retail, leisure or hospitality sector is preferred
• Clear and confident communication with customers and team members
• Ability to lead, motivate and support team members with their daily tasks
• Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
• Maintains a clean, presentable uniform and professional appearance
• Takes accountability and has the eagerness to learn and develop new skills
• Has a proactive and solution-focused mindset with a can-do attitude
• Has enthusiasm and passion for cinema

Life at Vue

Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.

Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.

Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.

Join us in our mission to deliver the ultimate big screen experience.

Our Core Values

• Analytical: Big picture thinking and detail enables informed decisions
• Belonging: Our narrative is one and inclusive team – where everyone’s voice matters
• Collaboration: We are in this together - working to offer the best experience for our customers and team
• Customer focus: Our customers are our main priority and at the centre of everything we do
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way
• Personal holiday allowance plus bank holidays
• Unlimited digital cinema pass for you and monthly guest passes available too
• Discounts off our food and beverage

Equal opportunities

Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.