Team-Lead Customer Advisor - Inbound Booking & Upsell

Brook Street NMR; Hedge End; On-site; GBP 35,000; Full time

Job summary

A leading employment agency in the United Kingdom is seeking a Senior Customer Advisor for a full-time, permanent role. This office-based position involves leading a team, handling inbound calls for bookings, and offering exceptional customer service. The ideal candidate should have team leadership experience and strong communication skills. Competitive benefits include pension contributions, 24 days leave, and uncapped bonus pay.

Benefits

Pension contributions

24 days leave + bank holidays

Excellent development opportunities

Bonus pay - Uncapped

Qualifications

• Experience in a team lead/supervisory role.
• Experience with Motor Trade (non-essential).
• Excellent attention to detail.

Responsibilities

• Lead a team taking inbound calls to arrange bookings.
• Make occasional outbound calls as required.
• Upsell where possible.
• Assist with exceptional customer service.

Skills

Team leadership

Attention to detail

Strong verbal communication

Strong written communication

Job description

A leading employment agency in the United Kingdom is seeking a Senior Customer Advisor for a full-time, permanent role. This office-based position involves leading a team, handling inbound calls for bookings, and offering exceptional customer service. The ideal candidate should have team leadership experience and strong communication skills. Competitive benefits include pension contributions, 24 days leave, and uncapped bonus pay.