Team Lead - Contract Role

Konexo; Remote; GBP 80,000 - 100,000; Full time

Job summary

A financial services firm in the UK is looking for an experienced Team Lead to manage teams on motor finance redress and regulatory conduct programmes. You'll oversee operations, ensuring compliance and quality in a busy project environment. Ideal candidates should possess strong people-management skills and have experience in complaints or redress work. This role is mostly remote, with contracts offered on a daily rate basis depending on project length.

Qualifications

• Experience in complaints, redress, or regulatory conduct work is crucial.
• Ability to deliver under pressure while managing teams effectively.
• Motor finance experience is advantageous.

Responsibilities

• Lead teams of Case Handlers and/or QCs on redress and complaints programmes.
• Oversee workflow, allocations, productivity, and quality standards.
• Provide coaching and subject-matter support to teams.
• Ensure compliance with policy and regulatory requirements.
• Support reporting and governance processes.

Skills

Experience leading teams in complaints

Strong operational and people-management skills

Confident decision-making

Problem solving in a regulated environment

Ability to manage workloads

Job description

Team Lead

Konexo Financial Services | Multiple Projects | Mostly Remote

Konexo Financial Services is looking to add experienced Team Leads to its bench for upcoming motor finance redress, complaints and regulatory conduct programmes. We’re seeking confident leaders who can support day-to-day delivery, manage case teams and drive consistent outcomes across a busy project environment.

What you’ll be doing:

• Leading teams of Case Handlers and / or QCs on redress and complaints programmes
• Overseeing workflow, allocations, productivity and quality
• Providing coaching, guidance and subject-matter support
• Ensuring cases meet policy, regulatory and quality standards
• Supporting reporting, MI updates and project governance
• Working closely with SMEs and Project Leads to ensure smooth delivery

What we’re looking for:

• Experience leading teams in complaints, redress or regulatory conduct work
• Strong operational and people-management skills
• Confident decision-making and problem solving in a regulated environment
• Ability to manage workloads and deliver at pace
• Motor finance experience is advantageous

Project details:

• Multiple projects mobilising
• Mostly fully remote roles
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)

If you’re immediately available and interested in being considered for upcoming project work, please apply directly.