Team Administration Manager

Herefordshire and Worcestershire Health and Care NHS Trust; West Midlands; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading NHS organization in the West Midlands is seeking an enthusiastic Administration Team Manager. This full-time role involves supervising a team of administrators to deliver quality services to patients. Responsibilities include managing performance, undertaking secretarial duties, and maintaining records. The role offers a salary between £27,485 and £30,162, alongside benefits like generous leave and NHS pension. Candidates must have significant administrative experience and the right to work in the UK.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Great maternity, paternity, and adoption support

Qualifications

• Significant recent administrative experience required.
• Experience managing a team is essential.
• Experience arranging meetings and taking minutes.

Responsibilities

• Supervise administrative staff and manage their performance.
• Undertake secretarial duties specific to the role.
• Maintain records and liaise with various managers.

Skills

Supervision of staff

Excellent communication skills

Knowledge of Microsoft Office

Education

Vocational level 3 in Business Administration or equivalent

Job description

Job Summary

We are currently looking to recruit an enthusiastic and motivated Administration Team Manager. This post supports Bromsgrove Neighbourhood Team delivering a quality service to patients and their parents/carers. The Neighbourhood Teams across Worcestershire provide a range of community-based health services across Worcestershire. We treat people in their homes to prevent hospital admission and to enable safe discharges home.

As an Administration Manager, you will be required to line manage administrators in the team, use your excellent communication skills, spreadsheets and minute-taking; work autonomously, be flexible, prioritise your own workload, act on your own initiative and ensure that procedures are in place to deliver a service that meets the Trusts targets and standards. This role is full time and includes being part of a bank holiday and weekend rota.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

• Supervise a team of administrative staff including undertaking appraisals, supervision, training and development and Band 3 and Band 2 staff.
• You will also be taking calls and dealing with clinical team members and supporting them with sharing of patient information and use of information technology.
• Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
• Maintain annual leave records for the team, liaising with line manager and other managers to ensure appropriate and continuing cover.
• Work with the Operational Lead to lead on the introduction and proactive management of any new processes and initiatives.
• Work with the Operational Lead to ensure that reports and data are accurate for the team.

About Us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. We offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website. We encourage you to read the attached applicant guidance notes.

Data and Eligibility

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted: 21 January 2026

• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £27,485 to £30,162 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9798-1976

Job locations

• Orchard Place, Orchard Street, Redditch, B98 7DP

Job Description

Job responsibilities

• Undertake senior administrative/secretarial/PA duties that are specific to the role.
• Undertake general office duties, e.g. typing, data processing, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
• Initiate responses to routine correspondence.
• Arrange, confirm appointments and meetings as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, travel, accommodation etc.
• Provide a secretarial service to meetings, including the preparation and distribution of agendas and papers, taking minutes.
• Answer/deal with both face to face and telephone enquiries.
• Deal with incoming and outgoing mail.
• For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience - Essential

• Significant recent administrative/secretarial experience.
• Supervision/management of staff.
• Arranging meetings, agendas and minute taking experience.

Desirable

• Previous relevant NHS experience

Skills & Abilities

• Ability to challenge poor behaviour
• Ability to praise and be supportive to others

Knowledge

• Knowledge of the full range of administrative/secretarial procedures
• Extensive knowledge of Microsoft Office Word/Excel/Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

• Educated to vocational level 3 in Business Administration OR equivalent qualification and/or experience
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

• I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn’t guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB).

Employer details

Herefordshire and Worcestershire Health and Care NHS Trust
Orchard Place, Orchard Street, Redditch, B98 7DP

Employer's website: https://www.hacw.nhs.uk/careers