Taxpayer Services Director: Compliance & Digital Delivery

Pro-Tax; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A government agency in Bermuda seeks a Director of Taxpayer Services and Compliance to lead taxpayer interactions and enhance service delivery strategies. The position entails overseeing digital solutions, developing performance indicators, and ensuring compliance with tax governance standards. Candidates should have a strong background in tax administration, with a minimum of 12 years of experience and at least 8 years in a senior role. This opportunity offers relocation sponsorship and a commitment to diversity and inclusion.

Qualifications

• 12+ years of experience in taxation or financial services, with at least 8 years in leadership.
• Knowledge of OECD and international tax regulations.
• Experience in enhancing taxpayer compliance and service delivery.

Responsibilities

• Develop and implement comprehensive taxpayer services strategy.
• Establish KPIs to measure service effectiveness and taxpayer satisfaction.
• Oversee integration of digital service delivery models.

Skills

Tax compliance

Service delivery

Senior leadership

Team management

Public sector administration

Education

Bachelor's degree in Accounting, Finance, Economics, Business Administration, or Law

Master's degree in Taxation, Public Administration, Finance, or Business

Professional certification (CA, CPA, CTA)

Job description

A government agency in Bermuda seeks a Director of Taxpayer Services and Compliance to lead taxpayer interactions and enhance service delivery strategies. The position entails overseeing digital solutions, developing performance indicators, and ensuring compliance with tax governance standards. Candidates should have a strong background in tax administration, with a minimum of 12 years of experience and at least 8 years in a senior role. This opportunity offers relocation sponsorship and a commitment to diversity and inclusion.