TAM (Technical Account Manager) Manager

NatWest Group; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services provider is looking for a Team Manager for Technical Account Managers to oversee and guide multiple client deliverables. The successful candidate will define TAM strategy, own technical client relationships, and drive pre-sales activities. With a proven record in B2B SaaS, candidates should be able to manage and mentor a high-performing team, ensuring effective communication and project reporting. This is a pivotal role in aligning technical solutions with client needs in a fast-paced environment.

Qualifications

• Proven experience in delivering B2B SaaS programs of work.
• Ability to manage and mentor a technical team of TAMs.
• Skills to translate client challenges into technical solutions.

Responsibilities

• Lead the TAM team on multiple client deliverables.
• Define and implement TAM strategy for growth.
• Own technical client relationships.
• Drive pre-sales technical scoping.
• Serve as a point of escalation for the TAM team.
• Manage project delivery and reporting.

Skills

Excellent planning and reporting skills

Managing and mentoring a high-performing technical team

Understanding client commercial challenges

Steering product roadmap based on client interactions

Job description

In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.

Responsibilities

• Leading the TAM team across multiple parallel client deliverables
• Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
• Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
• Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
• Driving pre‑sales technical scoping and resource estimation for multi‑million pound BaaS opportunities
• First point of escalation for the TAM team – bringing in SMEs only when needed to minimise distraction from core delivery
• Project & Delivery Leadership, Governance, and Reporting
• Extensive vendor‑side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
• Ability to coordinate multiple programs of work with multiple clients

Qualifications

• Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programmes of work
• Proven experience managing and mentoring a high‑performing technical team of TAMs, including hiring and performance management
• Ability to understand a client's commercial challenges and translate them into technical solutions that can be delivered by Boxed using current and planned functionality
• Ability to help steer product roadmap based on real client/customer interactions (by providing input to Product Managers)