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Talent & Culture Manager

AccorHotel

Oxford

On-site

GBP 80,000 - 100,000

Full time

9 days ago

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Job summary

An international hospitality leader in Oxford is seeking a full-time team member to enhance guest satisfaction and maintain high presentation standards. The ideal candidate will have 2 years of Talent and Culture experience and a degree in HR or Business Administration. Responsibilities include training staff and managing guest relations. This role offers opportunities for professional growth and emphasizes teamwork and collaboration.

Qualifications

2 years of proven Talent and Culture experience.
Excellent attention to detail.
Amazing people skills.
A proactive approach to work.
Initiative to work alone as a self-starter and collaboratively.
Strong presentation skills.

Responsibilities

Maintain high standards of presentation in the hotel.
Ensure guest satisfaction and comfort.
Train and motivate staff.
Manage emergencies and complaints.

Skills

Illustration

Defence

HVAC

AJAX

Drafting

Customer Development

Education

University degree in HR and Business Administration or similar

Duties

To present a professional friendly and efficient impression of the Hotel at all times;
To ensure that high standards of presentation are maintained in every area of the hotel and by all staff at all times;
To ensure that all tasks relating to guest comfort guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;
To be proactive in increasing customers loyalty;
To be aware of guests needs at all times to make available knowledge and resources to meet those requirements;
To maintain a good working relationship with your colleagues creating a team that works well together and with other departments;
To manage and report all emergencies and complaints using the procedures set by the Hotel;
To attend any meetings and training sessions as required for the position;
To keep up to date with current situation and trends of the market and industry;
To be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel;
To train coach and motivate all staff under your responsibility;
To maintain vigilance regarding possible fraud theft and potential security risks;
To apply and implement all the companys policies and procedures;
To apply and implement all relevant legislation in any area of the hotel;
To apply the Accor Talent & Culture policies and procedures as necessary;
To ensure that the departments succession planning is carried out effectively;
To be fully conversant with all facilities and service of the Hotel;

To be conversant with the responsibilities and duties of staff and management at Hotel.

Policy / Procedure

Payroll / reward

Recruitment

Disciplinary / Grievance procedure

Training

Qualifications

2 years of proven Talent and Culture experience
A university degree in HR and Business Administration or similar
Excellent attention to detail
Amazing people skills
A proactive approach to work
Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues
Strong presentation skills with a keen interest in developing solutions
Excellent networking and interpersonal skills

Additional Information

One more thing

By working at the Mercure Oxford Hawkwell House you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

Must be eligible to live and work in the United Kingdom at the time of application

Remote Work

Employment Type

Full-time

Key Skills