Systems Support Specialist, IT Systems - London

CoStar Group, Inc.; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of real estate information is seeking a Systems Support Specialist in London to provide IT assistance and support. You will participate in user support rotation, manage user accounts, and assist in hardware and software management. The ideal candidate has a Bachelor’s degree, proficiency in Windows and macOS, and experience in corporate IT. This role offers a collaborative work environment and comprehensive benefits including private medical cover and 28 days annual leave.

Benefits

Private medical and dental cover

Life assurance

28 days annual leave

Competitive pension

Season ticket loans

Enhanced maternity and paternity pay

Qualifications

• Experience in corporate IT or Service Desk roles.
• Commitment to prior employers.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide guidance and assistance for client questions and issues.
• Participate in support rotation for users in offices.
• Document problems and solutions in the ticketing system.

Skills

Windows proficiency

macOS proficiency

Active Directory support

O365 Administration experience

Networking concepts knowledge

Multiple language support

Education

Bachelor’s Degree or equivalent experience

Tools

Service Desk ticketing system

Microsoft Office 365

Job description

Overview

Systems Support Specialist, IT Systems – London

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are part of the S&P 500 and NASDAQ 100. Our mission is to digitize the world’s real estate, empowering people to discover properties, insights and connections that improve their businesses and lives. We have been at the forefront of real estate information and online marketplaces for over 35 years, delivering innovative offerings to our customers, employees and investors.

Responsibilities

• Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software installed and maintained by the company.
• Participate in telephone support rotation providing support to users in offices across the Group via remote assistance tools.
• Assist in user account administration, including onboarding/offboarding and access control.
• Document problems and solutions in the Service Desk ticketing system.
• Maintain an inventory of IT assets and assist in lifecycle management.
• Contribute to knowledge base development for recurring issues and support documentation.
• Inform management of potential problems and identify problem trends.
• Install hardware and peripheral components such as monitors, keyboards, printers, etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support as needed.
• Escalate complex problems to senior IT staff or specialized teams as needed.
• Undertake any other duties and special projects as assigned.

Qualifications

• Bachelor’s Degree or equivalent experience.
• A track record of commitment to prior employers.
• Experience in corporate IT or Service Desk role.
• Proficiency with Windows and macOS environments.
• Experience supporting Active Directory, Azure and Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift/move equipment up to 20 kgs.
• Additional languages are desirable (French, German, Spanish or Italian).
• O365 Administration experience.
• Basic understanding of networking concepts (TCP/IP, DNS).
• IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.).
• Experience supporting mobile devices such as iPads, iPhones, etc.

What’s in it for you

Working at CoStar Group offers a culture of collaboration and innovation with opportunities across a broad range of disciplines. The role is based at the Blue Fin or another UK-wide hub. Benefits include private medical and dental cover, life assurance, employee rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and more.

Equality and Accommodation

CoStar is an Equal Employment Opportunity Employer and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with fair employment practices regarding citizenship and immigration status. If you require a reasonable accommodation to apply or participate in the recruitment process due to a disability, contact [e-mail] or call 1-855-840-1715.