Systems Support Analyst (Clinical Applications)

Charity Society; Peterlee; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Peterlee is seeking a Systems Support Analyst for Clinical Applications. In this role, you'll provide technical support for clinical IT systems and enhance your knowledge in healthcare IT. This position allows for personal and career development with flexible/hybrid working arrangements. Candidates should have experience in SQL and a technical role within a customer-facing environment. Benefits include competitive salary and opportunities for professional growth.

Benefits

Flexible working options

Career development opportunities

Qualifications

• Demonstrable skills in SQL.
• Substantial experience in a technical role.
• Experience with customer service.

Responsibilities

• Provide technical administration and support for clinical IT systems.
• Implement and maintain user support for Trust systems.
• Ensure data quality and operational support.

Skills

SQL

Software Development Tools

Data Analysis Techniques

Communication Skills

Organizational Skills

Education

Higher Diploma in Computer Science

Tools

Microsoft Office Suite

Job description

Overview

Job Summary Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you. We are seeking a dedicated Systems Support Analyst (Clinical Applications) to join our evolving Systems team.

As a Systems Support Analyst for clinical applications, you will play a vital role in providing technical administration, configuration/development and support for one or more of the Trust\'s Clinical IT systems. The post offers great potential for personal and career development and will enable you to enhance your knowledge of healthcare and clinical IT systems. Flexible/hybrid working is available with the ability to be based at one of several sites across County Durham, including locations in Darlington and Peterlee. Any experience of Radiology and Cardiology systems or a similar area would be beneficial.

Main duties The successful candidate will meet the criteria published within the Job Description and Personal Specification, and ideally have demonstrable experience within a systems support environment with a drive for continued professional development. They will be customer focused, pro-active, possess strong communication skills, confident, with solid IT skills and a strong work ethic. They will have the opportunity to work with a diverse team, committed to supporting our clinical services.

About Us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale, as well as over 80 other community-based settings and care in patients\' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full job descriptions can be found in the adverts supporting documents. Over-reliance on AI-generated content is discouraged and may diminish the applicant\'s chances of success. For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Details

Date posted 15 January 2026

Pay scheme Agenda for change

Band Band 4

Salary £27,485 to £30,162 a year

Contract Permanent

Working pattern Full-time

Reference number C9439-2526-0628

Job locations The Centre For Health, Traynor Way, Whitehouse Business Park, Peterlee, County Durham, SR8 2RU

Job Description

Job responsibilities The post holder is an IM&T support analyst whose role is to implement, maintain, and provide user support and frontline system administration technical support to Trust systems. The post holder will report directly to a Systems Manager and work in close association with the Senior Systems Support Analysts. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support.

Person Specification

Essential

• Demonstrable skills in Structured Query Language(s) SQL
• Demonstrable skills in the use of software and software development tools
• A sound working knowledge and understanding of computer based systems
• Knowledge of data analysis techniques and tools
• Able to deal with complex queries in relation to systems and data
• Ability to analyse data from different sources and correlate discrepancies and outputs
• An ability to plan and organise workload to meet objectives and deadlines
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome

Desirable

• Understanding of the application of modern IT solutions
• Understanding of clinical processes

Experience

• Essential Substantial experience in a technical role
• Proven experience in the development of computer based solutions
• Systems development environments
• Database environments
• Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing
• Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues

Desirable

• Experience of healthcare environments
• Systems development environments

Qualifications

• Essential Higher Diploma in computer science or related discipline
• A minimum of 2 years experience in a technical environment with evidence of professional development
• Experience of maintaining and supporting computer systems
• Use of Microsoft Office Suite

Desirable

• ITIL Foundation Certificate in IT Service Management

Special Requirements

• Able to travel across Trust sites to meet the requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

County Durham & Darlington NHS Foundation Trust
The Centre For Health
Traynor Way
Whitehouse Business Park
Peterlee
County Durham
SR8 2RU