Systems Engineer Grade B2

Teleperformance SE; Bath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading customer experience management firm in Bath is seeking an experienced IT Support Specialist. The role involves providing 2nd - 3rd line support for IT systems, assisting in the design of new solutions, and securing systems to industry standards. Ideal candidates will have 3-5 years of experience in IT support, strong troubleshooting skills, and knowledge of cloud platforms like Microsoft Azure. A collaborative approach and clear communication are essential for success in this office-based role.

Qualifications

• 3-5 years of IT support experience, preferably in a call center environment.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Experience with Cyber Essentials, PCI DSS, and ISO27000 standards.

Responsibilities

• Maintain, monitor, and support IT systems and infrastructure.
• Provide 2nd - 3rd line support for IT issues.
• Assist in the design of new solutions based on operational needs.
• Secure systems to required standards through audits and scanning.

Skills

IT Systems Team/3rd Line Infrastructure Support experience

Strong troubleshooting skills

Organised and efficient

Strong communication skills

Creative problem-solving

Team player

Windows Server administration

Microsoft Azure knowledge

Hardware support skills

Knowledge of role-based access

Tools

SolarWinds

Splunk

Microsoft Azure

VMware

Job description

Overview

Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.

Objectives of the role: Support and improve operational IT systems, implement new and decommission old solutions.

Responsibilities

• Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
• Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies.
• Help design new solutions, based on operational requirements.
• Assist in migrating from, consolidating and/or decommissioning legacy systems.
• Assist in securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation.
• Documentation, creation, update and keeping to date.

Qualifications and Skills

• At least 3-5 years IT Systems Team/3rd Line Infrastructure Support experience.
• Strong troubleshooting, analytical and support skills.
• Organised, efficient and able to prioritise tasks/plan own time.
• Strong communication skills both verbal and written.
• Be able to think out of the box, providing creative ideas and solutions.
• Team player and driven by success, aiming for quality service.
• Experience in a Call Centre environment or similar would be advantageous; SC clearance/capability is a big advantage.
• Windows Server 2016+, configuration, administration and support.
• Hardware support, including racking (un)racking.
• Microsoft Azure Services; Conditional access knowledge is desirable; other cloud platforms are desirable.
• Windows Domain Services - AD Services, DHCP, DNS, Sites & Services; experience with VMware and some Hyper-V; other Hypervisors are desirable.
• Experience with MECM and Tanium is desirable; experience with Anti-Malware solutions (e.g., Falcon CS).
• System monitoring and centralized logging (e.g., SolarWinds, Splunk, ControlUp, Chronicle).
• Windows Terminal Server/RDS desirable; Linux administration desirable.
• Knowledge and experience of role-based access.
• MS Azure Associate/Expert desirable.

About Teleperformance

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and deliver great customer service and solutions on behalf of our clients. Since 1978 we have interacted with a large portion of the world’s population.