Systems Engineer

Capita plc; Northern Ireland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading staffing solutions provider is seeking a Systems Engineer in Belfast to monitor IT systems and provide support. This role offers the chance for round-the-clock support in a dynamic environment, with training opportunities through AWS and Microsoft, generous annual leave, and a robust benefits package. Candidates should have experience in Windows support and familiarity with VMWare, Azure, and network basics. Apply now to join a collaborative team committed to professional development.

Benefits

Generous shift allowance

Access to training via AWS and Microsoft

23 days annual leave, rising to 27

Paid volunteering day

Company-matched pension

15 weeks' fully paid parental leave

Qualifications

• Previous experience in 1st and 2nd line support.
• Basic IT technical understanding and customer support experience.
• Familiarity with Exchange management and troubleshooting.

Responsibilities

• Provide L1 support for Windows servers.
• Carry out regular OS changes.
• React to client incidents through Remedy.

Skills

Experience with Windows in support capacity

Experience with VMWare

Understanding of Azure

Basic understanding of IP networks

Eligibility for Security Clearance

Experience in 24x7 shift environment

Job description

We're looking for a Systems Engineer to join our growing team at Hillview House, Belfast. This is an excellent opportunity to work in a dynamic environment alongside a large onshore and offshore team. As a Systems Engineer, you'll be responsible for monitoring core IT systems and customer-specific infrastructure, providing first-line support for Windows Server platforms across both on-premises and cloud environments. Our team operates 24/7, including bank holidays, to ensure critical services remain available.

You will deliver round-the-clock support for our managed IT infrastructure, working on a rotating shift pattern that includes both days and nights. Generous rest periods and a shift allowance are included.

Shift Pattern

• 4 days on (06:30 - 18:30), followed by 3 days off
• 4 nights on (18:30 - 06:30), followed by 5 days off

If you're ready to take on a challenging and rewarding role in a collaborative team, we'd love to hear from you!

What we're looking for

• Experience with Windows in a 1st and 2nd line role support capacity
• Experience with VMWare
• Ideally, experience with Azure and Unix
• Basic understanding of IP network, IP address, network devices and their role
• Eligibility for Security Clearance
• Previous experience of working in a 24x7 shift environment would be beneficial

Mainly, you'll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.

What you will be doing

• Providing L1 systems support for servers running Windows 2008/2012/2016/2019
• Carrying out regular Operation system changes
• Providing 1st line support for applications (web portals, IIS)
• Reacting to client logged incidents and requests through Remedy
• Customer support experience with a basic IT Technical understanding
• Create Templates / Clones, create / delete Snapshots
• 3rd party vendor coordination for visit and troubleshooting
• Assist team with daily Backup failures, System Recovery with Backups
• Review Application logs
• Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions

What's in it for you

• Access to training via AWS and Microsoft
• Generous shift allowance
• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.

Don't forget, you're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next

Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn't a mandatory requirement.

Choose 'Apply now' to fill out our short application and send us your CV.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.