Systems Analyst - Accountrivia Limited

Information Technology; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global pharmaceutical company in Liverpool is seeking an IT & Lab Systems Support Analyst. This role involves ensuring the stability and compliance of laboratory IT systems while supporting a team in a regulated GMP environment. Candidates should have at least 2 years of IT support experience and strong technical skills in Windows and ServiceNow. The position offers an attractive salary and comprehensive benefits.

Benefits

Access to subsidised meals

Comprehensive company benefits

Clear growth path in IT and science

Qualifications

• Minimum of 2 years of professional experience in an IT support role.
• Structured and detailed approach to work with quality focus.
• Experience within a highly regulated environment.

Responsibilities

• Provide 2nd level support for laboratory IT systems.
• Manage and resolve incidents using ServiceNow.
• Perform configuration and user access management.

Skills

Proven experience with ServiceNow

Strong knowledge of Windows 10/11

Practical experience with SCCM

Understanding of basic network technologies

Excellent English command (CEFR C1)

Education

Degree in Information Technology

Job description

We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and biotechnology company. This is a unique opportunity to work at the intersection of IT and cutting-edge laboratory science within a highly regulated GMP environment. You will be responsible for ensuring the stability, compliance, and performance of vital lab systems, playing a key role in maintaining the integrity of processes that are essential to patient safety and product quality.

Responsibilities

• Provide hands-on 2nd level support for laboratory IT systems and instrumentation, escalating to 3rd level support in collaboration with external vendors when required.
• Utilise ServiceNow to manage, track, and resolve incidents and service requests in a timely and efficient manner.
• Perform configuration and user access management for specialised laboratory applications and on the Windows OS level via Active Directory.
• Take ownership of key stages in the system lifecycle, including the staging of new systems, performing periodic system reviews, and the decommissioning of legacy systems.
• Maintain accurate records for all hardware and software assets within the laboratory IT landscape.

Qualifications

• Create, update, and maintain detailed documentation for all activities, ensuring full adherence to GMP and data integrity standards at all times.
  A minimum of 2 years of professional experience in an IT support role.
• Proven experience working with ServiceNow for incident and request management.
• Strong, in-depth knowledge of Windows 10/11 and administration via Active Directory.
• Practical experience with SCCM (System Center Configuration Manager) for endpoint management.
• A structured, precise, and documented approach to work, with a strong focus on quality and detail.
• A solid understanding of basic network technologies.
• Excellent command of the English language, both written and verbal (CEFR C1 level or equivalent)., Experience within a highly regulated environment such as Pharmaceuticals, Biotechnology, or Medical Devices.
• Formal knowledge of GxP (especially GMP) standards and principles.
• Hands-on experience with laboratory instrument applications and their supporting IT infrastructure.
• A degree in Information Technology, Computer Science, or a related field.

Benefits

• Contribute to meaningful work that directly impacts the development of life-changing therapies at a world-class organisation.
• Gain invaluable experience in a highly regulated, technically advanced, and supportive setting.
• An attractive salary and comprehensive company benefits.
• Access to subsidised meals and other site-specific perks.
• A clear path for growth within a specialised and high-demand field at the nexus of IT and science.