Systems Analyst

NG Bailey; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading engineering services firm in the UK is seeking a Systems Analyst to join its team in Leeds. This hybrid role involves managing incidents, overseeing change requests, and ensuring effective application use. The ideal candidate will have prior experience in a similar position, preferably within the utilities sector, strong analytical skills, and the ability to communicate complex issues clearly. Enjoy a supportive work culture with defined career paths and development opportunities.

Qualifications

• Previous experience as a Systems Analyst or similar, ideally within the utilities sector.
• Proven experience administering training and development platforms.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage the investigation and resolution of application incidents.
• Oversee change requests through the full systems life cycle.
• Take ownership to identify the root cause of critical incidents.

Skills

Analytical skills

Strong communication

Problem-solving

Negotiating skills

Job description

Systems Analyst Leeds – Hybrid Permanent Summary

We’re seeking a Systems Analyst to join our existing team in Leeds. To be considered for an interview, please make sure your application is complete in line with the job specs as found below.

The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You’ll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required.

Key Deliverables

• Incident Management – Managing the investigation and resolution of application incidents and advising business users in the effective use of applications and information technology.
• Change Management – Managing change requests through the full systems life cycle to completion, including requirement gathering, feasibility analysis, specification, build and configuration, testing and UAT, training, implementation, operational handover, and post‑implementation support.
• Problem Management – Taking ownership to identify the root cause of critical incidents and reconciling issues across support teams to improve the Incident Management process.
• Project Delivery – Providing support to ICT projects, including testing and UAT, training, operational handover, supplier management, raising and managing tickets with third‑party systems, and disaster recovery.
• Disaster Recovery – Carrying out testing of business continuity plans and maintaining the development and testing of all disaster recovery plans within the IT infrastructure.
• Security – Installing security patches/service packs in a timely manner, aligning with Cyber Essentials, and ensuring information security risks are identified, reported and actions taken to reduce negative impact.

Qualifications & Experience

• Previous experience as a Systems Analyst or similar, ideally within the utilities sector.
• Proven experience administering training, development, and competency platforms, construction management software, or digital form capture technologies.
• Good analytical skills with the ability to interpret information logically.
• Strong communication, presentation and written skills to describe complex issues simply to colleagues at all levels of seniority.
• Systematic and creative mindset for problem‑solving, both independently and as part of a team.
• Ability to work under pressure and meet tight deadlines while producing high‑quality work.
• Experience gathering requirements and strong negotiating skills.
• Experience prioritising calls.
• Ability to transfer knowledge through user guides or training.

Next Steps

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. We’ll outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward‑thinking approach allows us to work on fantastic ground‑breaking projects, using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.