System Support Engineer (12 month FTC)

KBR; Swindon; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global technical solutions provider is seeking a System Support Engineer for a 12 month FTC. This hybrid role in Swindon involves providing 1st and 2nd line support for IT systems, primarily Concept and SharePoint, managing support tickets, and continuous improvement initiatives. Ideal candidates should possess strong IT skills and knowledge of the Facilities Management industry.

Qualifications

• Experience supporting various bespoke business IT software packages.
• Ability to build trust with stakeholders.
• Self-starter with strong initiative.

Responsibilities

• Provide 1st & 2nd line support for IT systems.
• Act as initial point of contact for customers.
• Log, triage and manage support tickets.

Skills

Strong Microsoft Office suite skills

Experience with bespoke business IT software

Customer-focused

SQL proficiency

Knowledge of Facilities Management

Education

Undergraduate Degree / HND / HNC in relevant fields

Tools

Jira

Job description

Overview

Title: System Support Engineer (12 month FTC)

This is role is a 12 month FTC

About KBR and the Project

KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable world.

KBR’s Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services.

Estates Intelligence teams utilise the ‘6 As’ Methodology to deliver business benefit by deploying their ‘Viaverse’ platform to enable each A – aggregation, automation, assurance, audit, and analytics all to enable enhanced asset management across client’s portfolio.

Overview continued

About the Role

To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests.

Key Responsibilities

Customer Support and Query Management

• Act as initial point of contact for customers, supply chain, and internal teams.
• Provide 1st & 2nd line support for IT systems (Concept and SharePoint).
• Log, triage, and manage support tickets through to resolution.
• Follow ticket update processes to keep customers updated on progress and provide regular updates on issues.
• Develop 2nd line support capabilities for in-depth investigations.
• Ensure accurate feedback and information to stakeholders.

System Administration and Maintenance

• Manage user accounts and access.
• Ensure data accuracy and system efficiency.
• Support compliance with processes for internal and external audits.

Change Management

• Coordinate Change Approvals Board activities.
• Triage change requests and support testing.
• Maintain accurate updates on change processes.

Continuous Improvement

• Identify areas for system and process enhancement.
• Drive efficient delivery of contract obligations.
• Actively seek opportunities for personal development.

Experience Required

Technical Proficiency

• Strong Microsoft Office suite skills (Word, Excel, PowerPoint, Visio).
• Experience with multiple bespoke business IT software packages.
• IT systems – Proficient in creating, triaging, and managing support tickets.
• Customer-focused with ability to build trust with stakeholders.
• Knowledge of Facilities Management industry.
• SQL proficiency for basic data queries.

Personal Attributes

• Self-starter with strong initiative.
• Analytical thinker with adaptability and attention to detail.
• Organised, able to prioritise workload and manage multiple projects.
• Interpersonal Skills – Strong team player with excellent communication skills.
• Goal-oriented with focus on continuous improvement.

Technical Skills Required

Essential:

• Must be eligible for security clearance of CTC level or above.
• Experience supporting various bespoke business IT software packages.
• Experience using Support Team software – ideally Jira.

Desirable:

• An undergraduate Degree / HND / HNC level in Computer Science, Management Information Systems, Business Administration or Engineering or equivalent experience.
• Experience supporting CAFM systems – ideally Concept Evolution; Experience of SharePoint and associated tools; Familiarity with ITIL practices – ideally ITIL version.

The role can be based at either Swindon or Leatherhead and is hybrid (3 days office, 2 days remote)

Location: Swindon or Leatherhead, hybrid arrangement

Closing

We Deliver — Together.