System Architect (Salesforce)

ZipRecruiter; Cowdenbeath; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading telecommunications provider is seeking a passionate Salesforce Solutions Architect to design and implement tailored solutions across the Salesforce ecosystem. The role requires extensive knowledge of Salesforce Digital Commerce, including Comms Cloud and Apex. You will drive best practices, improve DevOps processes, and work in hybrid settings to enhance customer innovations. This position offers a competitive salary and attractive perks including private healthcare and a generous pension package.

Benefits

Private healthcare

Generous pension package

Discounted mobile and broadband

Onsite gym and games

Sky Q for TV services

Qualifications

• Extensive knowledge of Salesforce products, ideally in a Communications environment.
• Experience with technical analysis and development on Salesforce platform.
• Ability to drive best practices and enable Salesforce adoption.

Responsibilities

• Partner with product owners to deliver tailored Salesforce solutions.
• Drive adoption of best practices across Salesforce Technical Designers.
• Contribute to improving DevOps processes across the Salesforce platform.

Skills

Salesforce Digital Commerce experience

Apex and SOQL/SOSL

Understanding of CPQ

Experience with CI/CD workflows

Good knowledge of industry CPQ offerings

Tools

Salesforce Platform

Vlocity Build tool

GitLab CI/CD

Job description

Overview

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all here at Sky.

Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact?

What you'll do

• Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds)
• Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform.
• Employ robust engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, and define and implement best practices across the Salesforce ecosystem.
• Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customization when necessary.
• Contribute to improvement of DevOps processes, ways of working and tools including Scrum, user support, platform security, quality, version control and CI/CD.
• Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles.
• Manage and train a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components including OmniScripts, DataRaptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures.

What you'll bring

• Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud (Vlocity, CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment.
• Experience in design and development across the Salesforce platform including OmniScripts, DataRaptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart-based APIs), Lightning Web Components, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with external systems using SOAP, REST, BULK, Platform events and Streaming APIs.
• Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation.
• Good knowledge of industry CPQ offerings such as Assetization, Product lifecycle management, Digital Commerce/Cart based APIs and external APIs.
• Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns. Knowledge of TOGAF principles would be advantageous.
• Experience with Version Control Systems and Continuous Integration/Continuous Delivery (CI/CD) workflows (GitLab CI/CD, Jenkins) using Vlocity Build tool (CLI) or Vlocity IDX tool and SFDX. Knowledge of using SonarQube or other static code analysis tools and ELK or Splunk for log analysis would also be beneficial.

Team overview

UK&I Technology – Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. We are investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House. Our lively campus is a short distance from Livingston South train station. Onsite parking is available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym or enjoy games of pool or table tennis.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. We believe in better and will back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. Depending on the role and the nature of any convictions, we might have to withdraw the offer.