Switchboard Telephonist

Northern Lincolnshire and Goole NHS Foundation Trust; Grimsby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS trust in Grimsby is seeking an enthusiastic Telephonist to join their Switchboard team. The role involves handling all telephone calls, managing emergency calls, and providing patient-focused assistance. Ideal candidates will have excellent communication skills, the ability to work under pressure, and basic IT literacy. Flexible working hours are available to meet service needs.

Benefits

Opportunities for apprenticeships

Training and development support

Qualifications

• Excellent communication skills and a passion for helping people.
• Ability to multi-task under pressure and maintain concentration for long periods.
• Basic IT literacy and comfortable using telephone and alarm systems.
• Ability to work as part of a team in a fast-paced environment and adapt to a rotating shift pattern.

Responsibilities

• Answer telephone enquiries for all three hospital sites as part of a rota covering mixed shifts.
• Work closely with other Telephonists and Switchboard Team Leaders.
• Handle emergency calls and alarm systems.
• Provide patient-focused assistance and support.

Skills

Excellent communication skills

Ability to multi-task under pressure

Basic IT literacy

Teamwork in a fast-paced environment

Job description

Overview

We are currently looking for an enthusiastic individual to join the Trust's Grimsby Switchboard team. The post holder will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient-focused Telephonists within the Trust, ensuring the service supplied by the switchboard is provided to an acceptable standard. Enquiries will come from the general public and all levels of staff. The post holder will handle emergency calls and alarm systems. The post requires the ability to concentrate for long periods of time and the flexibility to work at short notice for the need of the service. A basic comprehension of IT and excellent communication and interpersonal skills are essential.

Responsibilities

• Answer telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00-14:00, 09:00-17:00, 14:00-22:00 and 22:00-06:00 every day of the year.
• Work closely with other Telephonists and Switchboard Team Leaders; support and training are readily available.
• Handle emergency calls and alarm systems as part of providing a responsive switchboard service.
• Provide patient-focused assistance and act as a key stakeholder in supporting our patients.
• Occasionally require the ability to move away from the desk to take a break; some flexibility with contracted hours can be discussed.

Qualifications and Skills

• Excellent communication skills and a passion for helping people.
• Ability to multi-task under pressure and maintain concentration for long periods.
• Basic IT literacy and comfortable using telephone and alarm systems.
• Ability to work as part of a team in a fast-paced environment and adapt to a rotating shift pattern.

Training and Development

There are opportunities to complete a range of apprenticeships, many of which are transferable to other roles within the organisation. Training is provided to support the role and ensures high-quality service delivery.

About the Partnership

The Humber Health Partnership is one of the largest acute and community partnership arrangements in the NHS, serving over one million patients annually with a budget of over £1.3 billion. It comprises NLAG (Northern Lincolnshire and Goole NHS Foundation Trust) and HUTH (Hull University Teaching Hospitals NHS Trust). The partnership employs nearly 20,000 staff and serves five main hospital sites: Diana, Princess of Wales Hospital; Scunthorpe General Hospital; Goole and District Hospital (NLAG); Hull Royal Infirmary; and Castle Hill Hospital (HUTH).

Our Commitment

As Teaching Hospitals working with the Hull York Medical School, we lead and contribute to research across biomedical, primary care, palliative, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We strive to develop a diverse, inclusive, innovative, skilled and caring workforce to deliver excellent care to our patients and a great future for our employees, our Partnership and our community.