Switchboard Operator | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 20,000 - 23,000; Part time

Job summary

A reputable healthcare organization in Ashton-under-Lyne is seeking a motivated Band 2 Switchboard Operator. This role requires flexibility for a 24/7 service, providing a professional response to all inquiries and connecting calls efficiently. The ideal candidate will possess strong communication skills, attention to detail, and the ability to manage emergency procedures calmly. Benefits include flexible working hours, generous leave, and an NHS Pension Scheme.

Benefits

Flexible working hours

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Gym discount

Free bicycle loan scheme

Support with stress and bereavement

Qualifications

• Flexible and adaptable with strong communication skills.
• Ability to remain calm under pressure and respond effectively in emergencies.
• Experience working in a customer-facing role is preferred.

Responsibilities

• Act as the first point of contact for all inbound calls.
• Ensure calls are connected to the appropriate person or department.
• Provide data input to service leads using Excel and SharePoint.

Skills

Compassion

Accountability

Respect

Excellence

Attention to detail

Tools

Excel

SharePoint

Job description

Switchboard Operator - Band 2

15 hours

An exciting opportunity has arisen for a motivated and adaptable Band 2 Switchboard Operator to join the Facilities Team at the Tameside Hospital site in Ashton-under-Lyne.

Please note the Switchboard Department offers a 24/7 service therefore flexibility will be required for this role.

SWITCHBOARD TRAINING WILL BE GIVEN

Switchboard Operators are the first point of contact to the Trust for all internal & external calls.

They are responsible for reflecting a professional and knowledgeable response to all enquiries and ensuring all calls are connected to the relevant location in a timely manner.

Whilst handling a range of matters, the post holder will offer exceptional attention to and activate Emergency procedures in a calm and effective manner.

The post holder will be responsible for providing data input to service leads on Excel, SharePoint and various applications.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Values & Behaviours

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits

Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

This advert closes on Thursday 11 Dec 2025.