Switchboard Operator

Maison Estelle; Witney; On-site; GBP 30,000 - 33,000; Full time

Job summary

A hospitality organization in Witney is seeking a Switchboard Operator to manage incoming calls, direct them to appropriate departments, and provide information as needed. The ideal candidate will have a background in administration, preferably in the hospitality or travel sector. This full-time position requires excellent communication skills and flexibility in working hours, including evenings and weekends. Competitive salary with additional perks includes biannual socials and staff discounts.

Benefits

Exclusive staff rates

Seasonal stocked Smart Fridges

28 days holiday plus bank holidays

Cycle to work scheme

Colleague spaces stocked with food and drinks

Recommend-a-friend bonus scheme

Qualifications

• Experience in administrative roles within hospitality or travel industries.
• Ability to communicate with a diverse range of people.
• Flexible shift patterns, including evenings and weekends.

Responsibilities

• Manage incoming calls and direct them appropriately.
• Provide information as needed to callers.
• Work within the reservation team in a different office space.

Skills

Excellent communication skills

Problem-solving

Attention to detail

Multitasking

Adaptability in using various computer systems

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

Switchboard Operator

As a Switchboard Operator you will be responsible for managing incoming calls, directing them to the appropriate departments or individuals, and providing information as needed. This role requires excellent communication skills, a professional demeanour, and the ability to multitask efficiently. This role sits as part of our reservation team but will be in a different office space.

Who we are looking for?

• A person who is calm, confident, is an excellent problem-solver, has great attention to detail and who can multitask.
• Experience in an administrative position within the hospitality or travel industry would be ideal. Also beneficial is admin experience gained from NHS, at a doctor’s surgery, within retail banking or even as a virtual assistant/EA/PA.
• Excellent communication skills and the ability to get on with a diverse range of people – you can quickly understand, influence, and negotiate, as well as document and explain complex requirements to both technical and non-technical colleagues.
• Confident in learning and using a wide range of computer operating systems.

The shift patterns for this role will require flexibility and will include evenings & weekends (5 days working with 2 days rest period Monday - Sunday).

The on target earning potential for this role is £33,000 per annum. This is compromised of a base salary of £30,000 per annum with an estimated £3,000 in service charge.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Cycle to work scheme
• Colleague spaces stocked with food, drinks, and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of both our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.