Switchboard Operator

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional NHS healthcare provider in Liverpool is looking for an enthusiastic individual to join its call center team. The successful candidate will handle numerous calls daily, providing efficient support under pressure. A familiarity with NHS terminology is preferred. Flexibility in work hours is key due to the department's 24/7 operation. Teamwork and prior experience in a similar environment will be beneficial. Excellent communication skills and the ability to multitask are essential.

Qualifications

• Previous roles in a similar environment preferred.
• Experience handling phone calls and queries efficiently.

Responsibilities

• Answering hundreds of calls daily handling queries quickly.
• Manning hospital emergency call line and liaising with emergency teams.
• Upkeep and maintenance of hospital paging system.
• Monitor and report critical gas alarms for repair.
• Report lift entrapments and liaise with those entrapped.
• Operating the iPM system for Outpatient Appointments.

Skills

Understanding of NHS terminology

Ability to work under pressure

Teamwork skills

Job description

Previous applicants need not apply

The call centre is the main communications for the Liverpool University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20,000 outpatient appointment calls per month.

We are looking for an enthusiastic individual to join the team.

We are offering one 37.5 hour post with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.

The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.

Candidates who have applied previously (within the last 6 months) are asked not to re-apply.

This post is open to employees of the five LAASP organisations. By proceeding, you are confirming that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre. Confirmation will be sought for all successful applicants via an IAT. Offers will be withdrawn if the successful applicant is found not to be an employee of a LAASP organisation. Please select Yes to confirm you are an employee as stated and to proceed with an application.

Responsibilities

• Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so.
• Manning hospital emergency call line and liaising with correct emergency teams.
• Upkeep and maintenance of hospital paging system.
• Monitor and report critical gas alarms for repair.
• Report lift entrapments and liaise with those entrapped.
• Operating the iPM system for Outpatient Appointments, Patient Enquiries.
• NWAS Northwest Ambulance booking service.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Contact

For further details / informal visits contact: Name: Mark Coulter, Job title: Estates & Facilities Management, Email address: [e-mail], Telephone number: 0151 706 3330.