Switchboard Operator

East Lancashire Hospitals NHS Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Switchboard Operator to be the first point of contact for patients and staff. The role involves handling emergencies, managing calls, and ensuring excellent customer service in a team-based environment. Ideal candidates will possess strong communication and organisational skills, and be able to work shifts across two sites. Opportunities for professional development within an award-winning organisation are offered.

Benefits

Opportunities for skill development

Supportive team environment

Qualifications

• Excellent communication and organisational skills.
• Ability to work as part of a team and independently.
• Ability to stay calm under pressure and provide high-quality service in emergencies.

Responsibilities

• Operate the hospitals computerised operator console.
• Prioritise and manage multiple tasks simultaneously in a fast-paced environment.
• Respond to emergencies quickly and accurately.

Skills

Communication skills

Organisational skills

Ability to work under pressure

Job description

Overview

Some people are just born with a natural ability to listen and communicate effectively, and we are trying to find you. We want you to be the first voice callers to our hospitals hear. With your caring and compassionate style and approach, you’ll ensure patients and staff alike feel respected and valued. This role is ideal for someone who enjoys working within a team with shared goals and providing the best possible service.

Our Switchboard is the primary point of call for callers to the Trust, so we want someone who is bold and enthusiastic with excellent customer service skills, calm under pressure, and able to support our callers quickly and efficiently.

Responsibilities

• Operate the hospitals computerised operator console and large electronic telephone directory, bleep system, monitoring of alarms and act as first point of contact in most emergency situations.
• Prioritise and manage multiple tasks simultaneously in a fast-paced environment.
• Respond to emergencies extremely quickly and efficiently, maintaining accuracy in relaying information.
• Work across two sites on a 24/7 shift basis as part of a close-knit team.
• Typically work a three-shift system: early, late and nights.

Qualifications and Skills

• Excellent communication and organisational skills.
• Ability to work as part of a team and independently.
• Ability to stay calm under pressure and provide high-quality service in emergencies.

Working Arrangements

This role involves shift work at both Royal Preston and Chorley Hospital. The Switchboard operates 24 hours a day, 7 days a week.

Location

Based at Chorley Hospital and Preston Hospital.

What We Offer

As well as working for an award-winning organisation, you will join a strong and dedicated team. We will help you develop your skills, give you opportunities to try new things, and encourage you to challenge us to review our processes and approaches.

How to Apply / Contacts

For informal chats, contact Leigh by email: [e-mail]

For further details / informal visits contact: Jacquiline Helm, Switchboard Services Team Leader, email: [e-mail]