Surgery Support Agent

Optical Express Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading private provider of eye care is seeking a Surgery Support Agent in Glasgow. This role involves scheduling surgeries, managing communication with staff and patients, and maintaining departmental spreadsheets. Candidates should possess strong organisational and communication skills, and be prepared to work in a fast-paced environment. The position offers competitive salary, career progression opportunities, and additional benefits such as discounted optical products.

Benefits

Career progression

Free or discounted optical products/procedures

Discounted prescription and non-prescription eye care

Cycle to work scheme

Qualifications

• Possess a willingness to learn.
• Excellent organisational skills are essential.
• Strong attention to detail and communication skills necessary.

Responsibilities

• Scheduling surgery with patients & clinics.
• Managing diaries and surgeon schedules.
• Communicating with surgical staff, patients & clinics via email and telephone.

Skills

Organisational skills

Communication skills

Attention to detail

Ability to work under pressure

Job description

Job Title: Surgery Support Agent

Location: Glasgow City Centre

Hours: 40 per week (including 1 in 3 Saturdays)

Salary: From £25,400

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the Uk’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Do you want to be part of a team that literally changes lives? In return you’ll have the opportunity to develop your career through ongoing training and development.

Job Role:

• Scheduling surgery with patients & clinics
• Managing diaries and surgeon schedules
• Communicating with surgical staff, patients & clinics via email and telephone
• Managing departmental communication via a department mailbox
• Managing and maintaining department spreadsheets

The ideal candidate will:

• Possess a willingness to learn
• Have excellent organisational skills
• Pay attention to detail
• Have excellent communication skills
• Have ability to work under pressure in a fast paced environment
• Be able to deal with changing priorities

What’s in it for you?

• Competitive salary
• Career progression
• Free or discounted optical products/procedures
• Discounted prescription and non-prescription eye care (including family)
• Cycle to work scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.