Supporter Experience Officer

Treloar Trust; United Kingdom; On-site; GBP 27,000 - 28,000; Full time

Job summary

A reputable charity organization in the United Kingdom is seeking a Supporter Experience Officer to manage supporter data and enhance donor communications. The successful candidate will play a key role in creating engaging supporter journeys and ensuring that donors feel valued. Ideal candidates are detail-oriented with experience in databases and a passion for the organization's mission. This role includes competitive salary and benefits.

Benefits

Excellent training & development opportunities

Life insurance & Critical Illness Cover

Group Personal Pension

Health Cash Plan & Perkbox discount scheme

Free wellbeing activities

Free parking

Qualifications

• Experience with databases is essential, ideally CRM.
• Strong attention to detail and enthusiasm for data.
• Collaborative, proactive approach to work.

Responsibilities

• Manage supporter data for communications and campaigns.
• Deliver personalized thank-you messages for donors.
• Support donor retention through monitoring giving patterns.
• Develop engaging supporter journeys across platforms.
• Ensure all donors feel valued and connected.

Skills

Experience working with supporter databases

Proficient in using Microsoft Office Suite

Strong attention to detail

Ability to plan and prioritize

Friendly and collaborative approach

Education

Good level of standard education including Maths and English

Job description

Supporter Experience Officer

30 - 37 hours per week

Full year or Term‑time contract considered

Treloar s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters and that s where you come in.

We re looking for a motivated and detail‑focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You ll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way.

Working closely with the wider fundraising team, you ll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.

What you ll do:

• Manage supporter data and segmentation for mailings, e‑newsletters, and campaigns
• Deliver timely, personalised thank‑you messages and donor communications
• Support donor retention by monitoring giving patterns and engaging lapsed supporters
• Develop supporter journeys and automated touchpoints across email and CRM
• Help ensure every donor feels valued and connected to Treloar s mission
• Contribute to events and fundraising campaigns, occasionally outside office hours

Salary:

£27,532 per annum (Term‑time only contract pro rata for part‑time, based on 42 hours)

£27,507 per annum (Full‑year contract pro rata for part‑time, based on 36.5 hours)

We re looking for someone who:

• Experience working with supporter databases (CRM experience ideal)
• Good level of standard education including Maths and English
• Proficient in using Microsoft Office Suite
• Strong attention to detail and an enthusiasm for using data
• The ability to plan, prioritise, and manage a varied workload
• A friendly, collaborative, and proactive approach
• A genuine passion for Treloar s mission and values

Why join us?

At Treloar s, you ll be part of a passionate team making a real difference in young people s lives. You ll enjoy:

• A supportive and inclusive working environment
• The chance to be part of a purpose‑driven organisation with a real sense of community
• Excellent training & development opportunities
• Life insurance & Critical Illness Cover
• Group Personal Pension & Occupational Health schemes
• Health Cash Plan & Perkbox discount scheme
• Free wellbeing activities (e.g. gym/yoga/Pilates)
• Free parking & many other benefits

How to apply?

To apply, please complete our online application form, alternatively please call our Recruitment Team to discuss further.

Closing date:

Wednesday 10th December at 12pm

Interview date:

W/C 15th December 2025

Safeguarding & checks:

Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.

Child protection policy link:

For access to the child protection policy and practices of the school or college, as well as the policy regarding the employment of ex‑offenders, please click on the following LINK

Registered charity number:

Registered charity number .