Supported Living Service Manager

Consensus Support; Hastings; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community care provider in Hastings seeks a Service Manager to lead their team. The role focuses on enabling individuals with learning disabilities to achieve their goals, managing service quality, and supporting team development. Candidates should have experience in supported living or residential services, and a Level 3 qualification in Health & Social Care is essential. This is a chance to join an award-winning organization that values personal and professional growth.

Benefits

Discretionary annual bonus

26 days annual leave plus Bank Holidays

Access to leadership development programs

Employee discounts from over 150 retailers

Qualifications

• Experience working with those with learning disabilities or complex behaviours.
• Deputy Manager ready for the next step, or an experienced Service Manager.
• Minimum Level 3 qualification in Health & Social Care required.
• Strong leadership and communication skills.

Responsibilities

• Enable people we support to lead fulfilling lives and maximise independence.
• Manage financial performance and promote quality assurance.
• Ensure service runs smoothly and effectively.

Skills

Experience with learning disabilities

Strong leadership

Interpersonal communication

Flexibility

Education

Level 3 qualification in Health & Social Care

Job description

Overview

Our supported living service offers a unique setting for young adults transitioning from their family home, educational or children's services for the first time — providing all the support and skills needed to gain independence, take responsibility and work towards their own unique goals for the future. The young people who live here enjoy space and privacy, with communal areas to learn daily living skills, plan and cook meals together, or socialise.

Responsibilities

From ensuring the service runs smoothly and achieves quality excellence, to encouraging personal growth and development of the team, every day is unique. Through leadership and support, our Service Managers make a difference to their colleagues’ lives and to the people we support, and are an integral part of ensuring everyone at Consensus has the opportunity to flourish.

• Enable the people we support to lead a fulfilling life and maximise their independence to achieve their full potential.
• Prioritise the wellbeing of the team and provide the tools and opportunities they need to excel in their current role and future career.
• Operate the service efficiently and responsibly, balancing budget achievement with the ethos of high quality.
• Effectively manage financial performance with resources appropriately managed and controlled.
• Promote quality assurance, meeting legal, clinical, statutory, and organisational obligations, and develop effective work strategies and processes.
• Ensure full and accurate reporting of management information to maximise quality and compliance.
• Ensure the role is registered with the Care Quality Commission (CQC).

Qualifications

• Have plenty of experience working with those with learning disabilities or complex behaviours.
• Be a Deputy Manager ready for the next step, or an experienced Service Manager looking for a new challenge, with a background in Supported Living or Residential Services.
• Have a minimum of a Level 3 qualification in Health & Social Care; support and training towards Level 4 and 5 is available. RNLD/RMN is desirable.
• Bring strong leadership, interpersonal and communication skills.
• Be confident, flexible and efficient — happy to work on a shift basis and, where required, be on call.
• Be committed to providing person-centred care that provides equitable opportunities to all those you’re working for.

About the Organisation and Benefits

• We are proud to be officially certified as a Great Place to Work and recognised as one of the UK’s Best Workplaces for Women and for development and wellbeing in 2025. We value individuality and diversity and support colleagues to flourish.
• Disability Confident employer: we offer an interview to applicants with a disability who meet the minimum criteria for the job.
• Leadership development: access to the Leadership Academy to unlock leadership potential.
• Bonus Scheme: discretionary 10% annual bonus.
• Annual Leave: 26 days plus Bank Holidays, rising to 30 days with length of service; Holiday Purchase Scheme: buy an additional two days per year.
• Recognition & Rewards: long service awards and a recognition platform.
• Learning & Development: Consensus Academy for personal and professional growth.
• Life Assurance: twice annual salary.
• Wagestream: withdraw a portion of wages as earned.
• Employee discounts: from over 150 retailers.
• Health & Wellbeing: Employee Assistance Programme and Mental Health First Aiders.

Consensus is not just a care provider — we are a community dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs. If you are passionate about making a meaningful difference, this may be the job for you as we seek a new service manager to lead our team in Hastings.