Supported Housing Officer

One YMCA; Hatfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support organization in Hatfield is seeking Supported Housing Workers to deliver person-centred support to residents, aiding them in achieving independence. The role includes creating and implementing personalized support plans, advocating for residents, and ensuring high-quality accommodation. Ideal candidates should have a proactive approach and strong interpersonal skills. This full-time position requires eligibility to work in the UK, with a 37.5-hour working week. Benefits include health plans, discounts, and development opportunities.

Benefits

Health Cash Plan

EAP & Doctorline

Rewards & Discounts

Birthday and Wellbeing day off

Leave & Support

Career Pathway

Qualifications

• Passionate about helping people overcome homelessness.
• Empathetic, proactive and able to build positive relationships.
• A team player who can balance frontline support with administrative tasks.

Responsibilities

• Support residents to identify goals in accommodation, health, wellbeing, education and employment.
• Deliver personalised support plans and life-skills guidance.
• Provide advocacy, mediation and motivation to empower residents.
• Develop move-on plans and support transitions into independent housing.
• Ensure safe, high-quality accommodation and maintain records.
• Work closely with external agencies and partner organisations.

Skills

Empathy

Teamwork

Proactive Approach

Job description

Supported Housing Workers – Role Overview

One YMCA is expanding rapidly and has recently refurbished our Hatfield & Welwyn Garden City hostels. We’re looking for Supported Housing Workers to provide safe person‑centred support to residents, helping them achieve independence and improve their lives.

Key Responsibilities

• Support residents to identify goals in accommodation, health, wellbeing, education and employment.
• Deliver personalised support plans and life‑skills guidance.
• Provide advocacy, mediation and motivation to empower residents.
• Develop move‑on plans and support transitions into independent housing.
• Ensure safe, high‑quality accommodation and maintain records.
• Work closely with external agencies and partner organisations.

About You

• Passionate about helping people overcome homelessness.
• Empathetic, proactive and able to build positive relationships.
• A team player who can balance frontline support with administrative tasks.

Why Join Us

Join a growing team dedicated to making a real difference. Last year One YMCA delivered over 23,000 support sessions and helped 463 residents move into long‑term settled accommodation.

Apply today to help transform lives with One YMCA!

Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

This role may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made.

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last six months and were not successful, please consider whether your experience has developed before reapplying.

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage / Civil Partnership, Pregnancy / Maternity, Race, Religion / Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

Employment Details

Full‑time role.

Hours per week: 37.5

Working Pattern: Monday – Sunday

About Us

One YMCA and its subsidiaries – the Early Childhood Partnership (ECP) and Signpost – are on an exciting journey to double our impact by 2025. We deliver a vast array of services across Hertfordshire, Bedfordshire and Buckinghamshire, reaching over 135,000 individuals annually.

Key Skills

• Section 8, Public Health, Data Collection, Ellucian, Banking, Fair Housing Regulations, LIHTC, Budgeting, Economic Development, Real Estate Law, Logistics, Statistical Analysis

Benefits

• Health Cash Plan – Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
• EAP & Doctorline – Confidential help and advice line (24 hours) on medical, legal and domestic issues.
• Rewards & Discounts – Special offers from hundreds of leading online and high‑street retailers & discounts on gym memberships.
• Birthday and Wellbeing day off – One day additional leave day for every year of service up to 5 days.
• Leave & Support – Support for your child IVF treatment and through challenging times.
• Career Pathway – Training & Development with a clear pathway for you to grow.