Support Worker (Hostel)

SQUARED; Luton; On-site; GBP 24,000 - 26,000; Full time

Job summary

A not-for-profit housing association in Luton is seeking a Support Coach to assist young asylum seekers in supported housing. The role involves delivering tailored support to empower customers while managing day-to-day operations. Ideal candidates will demonstrate empathy, excellent communication skills, and a proactive approach to coaching. You'll work in a team-focused environment, contributing to creating safe and supportive spaces. A commitment to high-quality support and resilience in pressured situations are key responsibilities in this impactful role.

Benefits

Supportive team environment

Opportunities to develop skills

Flexible working patterns

Qualifications

• Experience in supported housing or social care is highly beneficial.
• Ability to empower young vulnerable individuals.
• Commitment to providing high-quality support.

Responsibilities

• Deliver day-to-day support for customers in the service.
• Create a safe and structured environment.
• Collaborate with internal teams and external professionals.

Skills

Empathy

Communication

Motivational skills

Organizational skills

Emotional intelligence

Calm under pressure

Job description

Job Description

Support Coach – Asylum Seekers (Supported Housing)

Supported Housing | Squared Homes

Contract: Permanent

Salary: £24,000 – £26,000 FTE per annum (depending on experience)

Hours: 37 hours per week. Full Time.

Location: Luton (supported accommodation setting)

Shifts: 7:00am–3:00pm, 9:30am–5:30pm or 11:00am–7:00pm (Includes some weekend working)

Flexibility: We work hard to offer flexible working patterns that benefit both our teams and our customers

About Squared: Squared is a not-for-profit housing association that has supported communities across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel valued, supported and able to make a real difference. Supported Housing is a vital part of our service delivery. Through a person‑centred, coaching‑led approach, we support customers living in temporary and shared accommodation to build confidence, develop independence and move forward positively within their jamás communities.

About the Service

This role sits within our commissioned supported accommodation provision for young asylum seekers, supporting people referred by Luton Borough Council who require tailored, specialist support. Working in a small, dedicated team, you’ll help deliver intensive, trauma‑informed and psychologically informed support, enabling customers to feel safe, empowered and supported as they work towards independence.

About the Role

As a Support Coachذه, you will be the primary source of day‑to‑day support for customers within the service. Working closely with other Support Coaches, the Team Leader and Services Manager, you’ll deliver flexible,perl responsive and psychologically informed support that adapts to changing needs. You’ll play a key role in creating a safe, structured and supportive environment, providing consistent boundaries, practical guidance and honest support while empowering customers to develop life skills, confidence and resilience.

What You’ll Be Doing

• Delivering day‑to‑day running of the supported accommodation and direct support to customers
• Providing person‑centred, non‑judgemental, trauma‑informed coaching tailored to individual needs
• Managing your own caseload, including weekly support sessions and professional meetings
• Completing assessments, support plans and risk management plans for new customers
• Supporting customers with benefits, personal 짜 contributions, arrears management and payment plans
• Supporting customers to developＦ independent living skills and plan successful move‑on into the community
• Carrying out room checks and ensuring accommodation remains safe and secure
• Completing health & safety checks, fire drills and reporting repair issues
• Maintaining accurate daily records and updating internal systems
• Working collaboratively with internal teams and external professionals, including social workers, solicitors, translators, police and education providers
• Providing specialist support around immigration matters, settled status and age assessments
• Ensuring safeguarding, child protection and all relevant policies and procedures impeccable
• Promoting Squared services within the wider community
• Providing cover for colleagues when required

About You

You’ll be a compassionate, resilient and motivated individual with the ability to empower vulnerable young people while also setting clear and consistent boundaries.

• Empathy and a genuine passion for supporting young people and vulnerable individuals
• The ability to coach, mentor and motivate, while appropriately muskolating negative behaviour
• A calm, organised and proactive approach, even in pressured situations
• Excellent communication and relationship‑building skills
• Confidence working collaboratively within a small, specialist team
• Resilience, emotional intelligence and a positive outlook
• Commitment to delivering high‑quality, respectful and empowering support

Experience of working with asylum seekers or within supported housing, social care or community services is highly beneficial, but most important is the right values, attitude and willingness to go the extra mile.

Why Work With Us?

At Squared, you’ll be part of a supportive, values‑driven organisation where your work truly matters. We offer:

• A meaningful role with real impact
• A supportive team environment
• Opportunities to develop specialist skills in trauma‑informed and psychologically informed practice
• Flexible working patterns where possible
• A chance to help young people build safer, more independent futures

If you’re passionate about empowering people, enjoy working collaboratively and want a role where no two days are the same, we’d love to hear from you.

Deadline for applications is 9th February 2026.