Support Worker / Day Evening and Waking Nights (AWDO-P14143) in Newcastle upon Tyne)

AWD online; Newcastle upon Tyne; On-site; GBP 20,000; Part time

Job summary

A residential support service in Newcastle upon Tyne is seeking a Project Support Worker to provide a stable environment for residents involved in the criminal justice system. This role involves engaging with residents, supporting their personal development, and maintaining accurate records. Ideal candidates should possess good literacy skills, an understanding of safeguarding, and be able to work varied shifts including evenings and weekends. Benefits include 27 days annual leave (pro-rata) and healthcare cash plan.

Benefits

27 days annual leave

2 Volunteer Days

Pension - 5% Employee and 5% Employer

Healthcare Cash Plan

Annual salary review

Refer a friend scheme

Free access to Benefit Hub

Qualifications

• Ability to work shifts covering evenings, nights, and weekends.
• Fully mobile due to properties across multiple floors.

Responsibilities

• Engage with residents throughout their stay.
• Support structured sessions that promote positive routines.
• Maintain clear and accurate electronic case records.
• Ensure a safe and secure environment.

Skills

Good numeracy and literacy skills

Understanding of safeguarding

Ability to work alone and within a team

Enthusiastic and motivated

Empathic with tact in sensitive issues

Job description

Project Support Worker

A rewarding opportunity to support residents within a safe, structured residential setting, using safeguarding, residential care and social support skills to promote independence and positive engagement.

If you’ve also worked in the following roles, we’d also like to hear from you: Residential Support Worker, Support Practitioner, Housing Support Worker, Criminal Justice Support Worker, Community Support Assistant

Candidates will need to be comfortable engaging with male residents who are involved at varying stages in the criminal justice system.

Job Details

SALARY: £19,640 per annum + Unsocial Hours Payment + Benefits (see below)

LOCATION: Newcastle upon Tyne, North East England (NE4 6) – Fully Site Based

JOB TYPE: Part‑Time, Permanent & Casual Hours Available

PART‑TIME WORKING HOURS: Average 30 Hours per Week on a 7 week rota – additional shifts available on a casual basis

Shifts are primarily afternoon / evening and waking nights. However, there will be some day shifts as part of the rota. The shifts include:

• 08:00 – 16:30
• 11:00 – 23:30
• 12:30 – 00:00
• 14:00 – 23:30
• 14:00 – 00:00
• 16:00 – 23:30
• 16:00 – 00:00
• 23:30 – 08:30

CASUAL WORKING HOURS: Flexible. Casual Hours also available (will be discussed during interview stage)

Job Overview

We have a fantastic new job opportunity for a Project Support Worker either working on a part time permanent or casual basis, providing a stable, supportive and secure environment for adult residents involved in the criminal justice system.

As a Project Support Worker you will engage with residents from arrival through to move‑on, supporting structured activities that encourage reintegration and promote personal development.

Working as a Project Support Worker you will contribute to safeguarding, monitor behaviour, maintain accurate electronic records and uphold a safe, clean and positive residential environment.

Duties

Your duties as the Project Support Worker will include:

• Resident Support: Engage with residents throughout their stay
• Activity Delivery: Support structured sessions that promote positive routines
• Record Keeping: Maintain clear and accurate electronic case records
• Safety Monitoring: Help ensure a safe, secure and stable environment
• Agency Liaison: Work with probation, police, health and housing services
• Policy Compliance: Follow organisational procedures and confidentiality requirements
• Teamwork: Collaborate with colleagues to meet resident needs
• Practical Tasks: Carry out basic domestic or cooking duties as required

Candidate Requirements

Essential

• Good numeracy and literacy skills
• An understanding of safeguarding
• Able to work alone, without guidance as well as within a team
• Work on a shift which covers evenings, nights, waking nights and weekends
• Enthusiastic, imaginative, motivated and committed to working in a challenging environment
• Being empathic, with the ability to use tact and discretion when dealing with confidential and sensitive issues
• The job will require the post holder to be fully mobile as the properties are spread across a number of floors which are only accessible by stairs

Desirable

• Previous experience of working within a residential setting
• Experience of working with groups or individuals in order to support, motivate and change behaviour
• Knowledge and experience of the work within the Criminal Justice System

Benefits (for part‑time permanent post)

• 27 days annual leave (pro‑rata) + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

This role is subject to an Enhanced DBS check with the additional barred list check. All required checks will be undertaken as part of the pre‑employment process for any successful candidate.

The organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Closing Date and Interviews

CLOSING DATE: Sunday 14th December 2025

INTERVIEWS: Interviews will be face to face in Newcastle

How to Apply

To be considered for this job vacancy, please submit your CV along with a short cover letter detailing your reasons for applying and why you feel you are suitable. Please confirm if you are applying for the permanent part‑time post or if you are interested in a casual arrangement with the Organisation. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO‑P14143