Support Worker

Devon Partnership NHS Trust; Torquay; On-site; GBP 22,000 - 25,000; Full time

Job summary

A health service provider in Torquay is hiring Community Support Workers to provide 24-hour crisis resolution and home treatment services. The role requires experience in mental health, delivering compassionate care as part of a multidisciplinary team. Applicants should have a relevant qualification and skills in problem-solving and time management. This position emphasizes personal boundaries and flexibility to meet community needs while enhancing patients' recovery.

Benefits

Inclusive employer

Flexible working options

Qualifications

• Previous employment or experience working with mental health services.
• Experience in delivering crisis interventions.
• Awareness of safeguarding principles.

Responsibilities

• Provide responsive, person-centred support to individuals experiencing mental health crisis.
• Work collaboratively with multidisciplinary teams.
• Deliver practical and emotional support to service users.

Skills

Problem solving

Time management

Ability to maintain personal boundaries

Education

GCSE grade A to C in English and Maths

Care Certificate

NVQ level 3, QCF Level 3 in Health and Social Care

Job description

The Crisis Resolution HomeTreatment Team is a pivotal service whose main focus is to offer an alternativeto an inpatient admission and provide intensive treatment as required withinthe community. The service will also ensure effective gatekeeping of allservice users referred to the service for admission to Hospital. The servicewill operate on an outreach basis with the majority of assessments taking placein non-Hospitalenvironments.

We are currently recuiting Community Support workers for the Torbay CRHTT.

The post holder will be an active member of theintegrated multi-disciplinary team (MDT),providing a 24-hour community-based Crisis Resolution and Home TreatmentService as an alternative to hospital admission.

As part of a MDT, the Community Support Worker is a pivotal role in shaping, implementing and facilitating interventions for individuals with a diverse mental health needs within the community.

Under the direction and leadership of a qualified Mental Health Professional, the team are responsible for:

• Deliver a collaborative care plan with specific home interventions and goals.
• Offer crisis resolution as an alternative to hospital admission, available 24 hours per day, 7 days a week, 365 days per year.
• Serve as the gatekeeper for inpatient hospital beds.

Main duties of the job

• Provide responsive, person-centred support to individuals experiencing mental health crisis in the community.
• Work collaboratively with multidisciplinary teams, including clinicians, social workers, and peer support workers.
• Deliver practical and emotional support to service users, promoting recovery, safety, and wellbeing.
• Assist in crisis de-escalation and safety planning, both face-to-face and via telephone support.
• Support service users to access appropriate services, including housing, benefits, and community resources.
• Maintain accurate and timely records in line with Trust policies and procedures.
• Participate in team meetings, supervision, and training to ensure high-quality service delivery.
• Promote equality, diversity, and inclusion in all aspects of care and support.
• Work flexibly, including evenings and weekends, to meet the needs of the crisis pathway.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Candidate Note: If you choose touse artificial intelligence (AI) tools to assist in completing yourapplication, please ensure that all responses accurately represent your ownexperience, skills, and suitability for the role. It is essential that your applicationremains authentic and truthful. We also encourage you to review the guidanceattached before submission.

If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship

If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship email [e-mail] for further advice

Person Specification

Experience

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• Extensive experience of working within Mental Health settings. Experience of delivering crisis interventions
• Awareness of safeguarding principles.
• Experience of working within a MDT.
• Experience of working autonomously.
• Experience of working within psychiatric inpatient environments.
• Experience of monitoring Physical Health
• Experience of working within Crisis Services

Qualifications

• GCSE grade A to C in English and Maths
• Care Certificate (obtain within the first 6 months of employment)
• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• Qualified in Phlebotomy
• Other evidence of training or development relevant to working within a mental health setting.

Driving

• Ability to travel to multiple locations through the Geographical areas to meet the requirements of the role.

Knowledge and Skill

• Able to plan work, time management, completing records and recording observations etc. To take leadership and direction from qualified staff. To participate in unsupervised tasks and provide accurate feedback to relevant parties.
• Ability and awareness to maintain personal boundaries
• Problem Solving Skills
• Ability to travel to multiple locations (as required) throughout the trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.