Support Worker

Kingsley Healthcare Limited; Lowton Common; On-site; GBP 25,000 - 26,000; Full time

Job summary

A healthcare provider is looking for a Desktop Support Specialist. This role involves providing technical support during onboarding and assisting with resident needs in a structured environment. Ideal candidates will have strong communication skills and the ability to stay calm under pressure. Additional benefits include 25 days annual leave, access to training schemes, and a pension plan. Candidates are required to hold a valid UK driving licence, and experience in care or customer service is advantageous.

Benefits

25 days annual leave

Public and privilege holidays

Access to Level 2 apprenticeship

Civil Service pension scheme

Employee Assistance Programme

Qualifications

• Applicants must hold a full, valid UK driving licence which must include the D1 Vehicle Category.
• Experience in care or customer service environments is preferred.
• Ability to work in fast-paced, structured environments with routines.

Responsibilities

• Deliver comprehensive technical support during new hire onboarding.
• Recognise and facilitate daily needs of residents.
• Provide customer/branch support across locations.
• Assist with replenishment and floor operations.
• Comply with shift patterns and ensure timely travel.

Skills

Good communication

Calm under pressure

Customer service experience

Job description

Overview

As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you'll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme.

Role details

Job title and context: Desktop Support Specialist and related roles mentioned in the description include Senior Support Worker and other positions. The content describes responsibilities across several roles and locations, illustrating a range of support and care functions within different organisations.

Responsibilities

• Deliver comprehensive technical support during new hire onboarding, ensuring a seamless experience across MacBook and Windows environments.
• Recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, and contribute to care planning and coaching of support workers.
• Provide customer/branch support across locations as described (e.g., Murraygate, Dundee; Bank of Scotland branches within a reasonable distance).
• Assist with replenishment and floor operations to maintain stock levels and store/service readiness where applicable.
• Comply with shift patterns and ensure timely travel to and from the place of work.

Qualifications & requirements

• Applicants must hold a full, valid UK driving licence which must include the D1 Vehicle Category (where applicable).
• No specific formal qualifications required for some roles, but good communication and calm under pressure are valued.
• Experience with care or customer service environments is mentioned for Senior Support Worker roles.
• Ability to work in fast-paced, structured environments with clear routines and timetables.

Location, hours & compensation

Location: Murraygate, Dundee and other locations mentioned. Hours: 35 hours per week, including Saturdays. Salary: £25,000 increasing to £25,750 after 6 months in role. Note: The description references multiple roles and organisations with varying terms.

Additional notes

• Travel to some prison establishments may require driving and own transport; where specified, a driving licence is beneficial but not always essential.
• There are references to apprenticeship and pension/discount benefits in other sections of the content.

Benefits (examples mentioned)

• Annual leave: 25 days on appointment, increasing to 30 days after 10 years (pro-rata).
• 9 days bank, public and privilege holidays.
• Access to Level 2 apprenticeship in customer service, Civil Service pension scheme, season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme.