Support Worker

Recovery Focus; Gillingham; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading mental health charity in Gillingham is seeking a Support Worker to help individuals achieve recovery and improved well-being. This role involves managing caseloads and supporting individuals through structured treatment plans aimed at reducing substance-related harm. With a focus on collaboration and community impact, the ideal candidate should have relevant experience in mental health or substance misuse services. A comprehensive benefits package including leave, pension, and employee support is offered.

Benefits

27 days’ annual leave, rising to 32 after 1 year

Pension scheme with employer contribution

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition and long service awards

£500 bonus

Cycle to Work scheme

Discounts via Blue Light Card

Wellbeing initiatives throughout the year

Qualifications

• Experience in managing case loads and treatment plans.
• Ability to support individuals through structured treatment.
• Skills in collaborating with partners for health outcomes.

Responsibilities

• Manage a caseload including recovery and treatment plans.
• Support individuals from initial engagement to recovery.
• Reduce substance-related harm in the community.

Skills

Experience in substance misuse services

Background in mental health support

Experience within the criminal justice sector

Relevant academic qualification

Education

Criminology, Psychology, Law, Sociology

Job description

Support Worker (North Dorset)

Location: Gillingham
Working Hours: 37
Contract Type: Permanent
Salary: £24,243 - £28,930

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are seeking a passionate and dedicated individual to join our team in North Dorset as a Support Worker. This is a rewarding opportunity to make a real difference in people’s lives by supporting them on their journey towards recovery and improved well-being.
As a Support Worker, you will play a vital role in guiding individuals through recovery by providing tailored, person-centred support and coordinating services that promote positive outcomes. You will work closely with individuals, colleagues, and partner organisations to help reduce substance-related harm and support long-term, self-sustained recovery.

Key Responsibilities

• Managing a caseload, including devising, implementing, and reviewing ongoing recovery and treatment plans
• Supporting individuals from initial engagement through structured treatment to sustained recovery
• Reducing substance-related harm to individuals and the wider community
• Working collaboratively with key partners and internal colleagues to achieve the best possible health and well-being outcomes

About You

We welcome applicants from a wide range of professional and academic backgrounds. Whether you have direct experience or transferable skills, your passion for supporting others is what matters most.

We are particularly interested in candidates with one or more of the following:

• Experience in substance misuse services
• A background in mental health support
• Experience within the criminal justice sector
• A relevant academic qualification (e.g. Criminology, Psychology, Law, Sociology)
• A strong portfolio of volunteering in a similar role

Experience in case management and the ability to manage expectations within an emotionally demanding role are highly valued, as they support our commitment to delivering consistent, high-quality care.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team.

Closing Date: 2026-02-10