Support Worker

21HSC; Falkirk; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading social care organisation in Falkirk seeks a passionate Support Worker to provide tailored support for individuals experiencing homelessness. The role involves building empowering relationships, facilitating key sessions, and maintaining records. Ideal candidates will exhibit a caring and empathetic approach while being committed to promoting independence. The organisation offers competitive pay and a supportive environment.

Benefits

Competitive pay

Excellent training and development

Opportunities for career progression

Qualifications

• Genuine passion for helping people and commitment to empowering others.
• Awareness of challenges linked to homelessness, trauma, and complex needs.
• Ability to work flexibly and independently, including lone working.

Responsibilities

• Deliver high-quality, person-centred support tailored to individuals' needs.
• Build positive relationships promoting wellbeing and independence.
• Facilitate key work sessions and maintain accurate records.

Skills

Caring, empathetic approach

Strong communication skills

Problem-solving skills

Organisational skills

Education

SVQ Level 3 in Social Services and Healthcare

Job description

Support Worker

Location: Falkirk

Contract Type: Permanent - Part Time

Salary: £12.84 per hour

Are you passionate about making a difference in people's lives? Join, a leading social care organisation that empowers people to thrive by delivering person‑centred support within connected communities.

About the Role

As a Support Worker, you'll be part of a dedicated team providing safe, secure, and supported accommodation for people experiencing homelessness. You'll offer both practical and emotional support to help individuals build confidence, independence, and stability in their lives.

You’ll work various shift patterns, including some weekends, on a 4‑week rolling rota. The organisation offers a supportive and inclusive environment where your commitment and compassion make a real difference.

Key Responsibilities

• Deliver high-quality, person‑centred support tailored to each individual's needs and aspirations.
• Build positive, empowering relationships that promote wellbeing and independence.
• Use case management systems to monitor, review, and evaluate progress toward personal goals.
• Facilitate key work sessions, reviews, and meetings in line with individual support plans.
• Provide advocacy, advice, and practical assistance to help individuals sustain accommodation and achieve positive outcomes.
• Work collaboratively with external agencies to maximise opportunities and support pathways.
• Manage a personal caseload while contributing to the wider team's success.
• Maintain accurate, confidential records in line with data protection requirements.
• Uphold a safe environment through regular risk assessments and health & safety checks.
• Support individuals with tenancy management, budgeting, and accessing community services.
• Play an active role in service improvement, team learning, and continuous development.

About You

The successful candidate, will need to have a genuine passion for helping people and a commitment to empowering others to reach their goals.

Essential Skills and Attributes

• A caring, empathetic, and person‑centred approach.
• Awareness of the challenges linked to homelessness, trauma, and complex needs.
• Strong communication, problem‑solving, and organisational skills.
• Ability to work flexibly and independently, including lone working.
• Basic IT literacy and accurate record‑keeping skills.
• Willingness and ability to work towards SVQ Level 3 in Social Services and Healthcare.

Desirable

• Experience supporting people with addiction issues, homelessness, or mental health challenges.
• Understanding of trauma‑informed and recovery‑focused approaches.
• Experience promoting inclusion, resilience, and independence.
• HNC or SVQ Level 3 (or equivalent) in Social Services and Healthcare.

What the organisation Offers

The organisation values and invests in our people, offering a supportive environment, competitive pay, excellent training and development, great employee benefits, and opportunities for career progression.

21 HSC Limited is an equal opportunities employer