Support Technician - VR/31786

Thorpe Molloy McCulloch Recruitment Ltd; Aberdeen City; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency in the UK seeks a Support Technician to provide technical support and on-site assistance to clients. This role involves troubleshooting devices and networks, managing support tickets, and delivering exceptional customer service. The ideal candidate has strong technical skills, a friendly attitude, and a passion for helping others, with 5+ years of relevant experience. This position allows for personal growth and learning new technologies.

Qualifications

• 5+ years in technical support, ideally in a fast-paced environment.
• Strong knowledge of Windows 10/11 and Microsoft 365 administration.
• Networking troubleshooting skills (DNS, DHCP, VPNs).
• Familiarity with security tools and best practices.

Responsibilities

• Providing remote and on-site technical support across devices and networks.
• Managing support tickets for clear communication and timely resolution.
• Installing, configuring, and maintaining desktops, laptops, and software.
• Administering Microsoft 365 services including Teams and SharePoint.

Skills

Technical support experience

Customer service skills

Problem-solving skills

Communication skills

Tools

Microsoft 365

Ticketing systems

Networking tools

Job description

Join a dynamic team providing technical support and on-site assistance to managed IT service clients. Responsibilities include troubleshooting devices, networks, and MS 365, managing tickets, and delivering exceptional customer service. Ideal candidates combine strong technical skills with a proactive, friendly attitude and a passion for helping others.

Overview job description

We’re looking for a personable and proactive Support Technician to join a small, collaborative team. This customer‑facing role involved delivering technical support, troubleshooting issues, and providing on‑site assistance for managed IT services.

Main duties and responsibilities

• Providing remote and on‑site technical support across devices, applications, and networks.
• Managing support tickets, ensuring clear communication and timely resolution.
• Installing, configuring, and maintaining desktops, laptops, mobile devices, and software.
• Administering Microsoft 365 services including Teams, SharePoint, and security features.
• Troubleshooting connectivity and networking issues (Wi‑Fi, routers, switches).
• Supporting backup, antivirus, and security tools.
• Maintaining accurate documentation and collaborating with colleagues for smooth handovers.

Desirable skills and experience

• 5+ years in technical support, ideally in a fast‑paced environment.
• Strong knowledge of Windows 10/11 and Microsoft 365 administration.
• Networking troubleshooting (DNS, DHCP, VPNs).
• Familiarity with security tools and best practices.
• Experience with ticketing systems; exposure to cloud services is a plus.
• Full UK driving licence and access to a vehicle.
• Ability to work from the Aberdeen office and visit client sites.

About You

• Friendly, approachable, and confident engaging with clients.
• Calm under pressure with strong problem‑solving skills.
• Organised and able to manage multiple priorities.
• Keen to learn and grow with new technologies.
• Excellent written and verbal communication.

TMM Recruitment INDIT