Support Technician - Onsite 5 days - Newcastle upon Tyne

Gibbs Consulting IT Services & Solutions; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT support company in Newcastle upon Tyne is seeking a Support Technician to provide reliable and effective IT support onsite 5 days a week. The ideal candidate will manage service desk incidents, troubleshoot hardware and software issues, and administer Microsoft 365. This role requires a strong customer focus and the ability to work collaboratively in a dynamic environment.

Qualifications

• Experience in providing customer support, particularly in a service desk environment.
• Proficient in using IT Service Management (ITSM) software.
• Ability to troubleshoot hardware and software issues effectively.

Responsibilities

• Provide customer support and perform service desk incident management.
• Track and assign open incidents, collaborating with colleagues to resolve issues.
• Provide troubleshooting services for desktops, laptops, and software.

Skills

Customer support

Incident management

IT Service Management (ITSM)

Troubleshooting

Microsoft 365 administration

Tools

ITSM software

Asset tracking applications

Microsoft Windows Network

Job description

Job Description

Support Technician – Onsite 5 days – Newcastle upon Tyne

Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.

Responsibilities

• Provide customer support and perform service desk incident management.
• Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
• Actively use IT Service Management (ITSM) software and asset tracking applications.
• Provide troubleshooting services for desktops, laptops, printers, and software.
• Evaluate new software and hardware solutions. Install and test new software.
• Inventory all software and hardware, ensuring the inventory is updated at all times.
• Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support.
• Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.
• Manage IT user documentation.
• Undertake training and development to maintain awareness of new and emerging technologies.
• Identify IT customer training requirements and liaise with HR to ensure the correct courses a...