Support Technician

Atrium Workforce Solutions Ltd; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support firm in the United Kingdom is seeking an accomplished Support Technician to deliver onsite IT support. The ideal candidate will provide effective customer service and manage service desk incidents. Responsibilities include troubleshooting desktops, laptops, and software, along with administering Microsoft service platforms. This role requires 5 days of onsite work per week, offering a chance to engage with emerging technologies.

Qualifications

• Experience in customer support and service desk incident management.
• Proficiency in handling IT troubleshooting for hardware and software.
• Strong knowledge of Microsoft Windows Network and Microsoft 365 administration.

Responsibilities

• Provide customer support and manage service desk incidents.
• Collaborate regionally to resolve outstanding incidents.
• Administer Microsoft Windows Network and Microsoft 365 for users.

Skills

Customer support

Incident management

IT Service Management (ITSM)

Troubleshooting

Microsoft 365 administration

Tools

ITSM software

Asset tracking applications

Job description

Support Technician

Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.

• Provide customer support and perform service desk incident management.
• Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
• Actively use IT Service Management (ITSM) software and asset tracking applications.
• Provide troubleshooting services for desktops, laptops, printers, and software.
• Evaluate new software and hardware solutions. Install and test new software.
• Inventory all software and hardware, ensuring the inventory is updated at all times.
• Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support.
• Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.
• Manage IT user documentation.
• Undertake training and development to maintain awareness of new and emerging technologies.
• Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. 5 days per week onsite required