Support Team Executive (2-3 month Fixed-Term Contract)

Moneybox; Remote; GBP 25,000 - 35,000; Full time

Job summary

A financial services company in the UK is seeking a Support team member for a fixed‑term contract. You will interact with customers via emails and chats to address their queries and raise awareness of mortgage advice and financial coaching services. Ideal candidates are driven, personable, and excited about contributing to a fast-growing company. The role is fully remote, providing flexibility while supporting customers effectively.

Qualifications

• Driven and ambitious individual looking to build a career at a fast‑growing company.
• Naturally personable and a great communicator with a passion for the job.
• Excited about making a positive impact in the world.

Responsibilities

• Interact with customers via emails and chats to address queries.
• Collaborate with teams to ensure a great customer experience.
• Raise awareness of mortgage advice and financial coaching services.

Skills

Excellent written and spoken English

Ability to work well individually and as part of a team

Good analytical and problem‑solving skills

Desire to work in a fast‑paced startup environment

Job description

Contract Date: 16th February – 30th April

We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team on a fixed‑term contract to help support one of our busiest periods (the end of tax year). Ensuring that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

While this is initially a fixed‑term contract, we are always on the lookout for exceptional talent to join us long‑term; outstanding performance during these three months could open the door to permanent opportunities as we continue to scale.

What you'll do

• Interact with current and potential customers through emails and chats to address any queries they have.
• Collaborate with the Operations and Compliance team to ensure a great customer experience.
• Find ways to go ‘above and beyond’ to make customers happy.
• Raise awareness of our mortgage advice service to help customers on their home‑buying journey and raise awareness of our financial coaching service.
• This role is fully remote, working from home

Who you are

• A driven, ambitious individual looking to build their career at an exciting, fast‑growing company.
• Naturally personable, a great communicator who has a passion for their work and the people they work with.
• Excited about being part of a fast‑growing company trying to make a positive mark on the world.
• Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
• Knows how to have fun whilst maintaining a professional outlook.

Experience and skills

• Excellent written and spoken English.
• Ability to work well both individually and as part of a team.
• Good analytical and problem‑solving skills.
• A ‘high‑output do‑er’ with a desire to work in a fast‑paced, fast‑changing startup environment.

Application Process

1. Submit your application and complete screening questions.
2. Complete a timed task.
3. First‑stage cultural call with the Talent Team.
4. Second‑stage interview with the Support team.

Please read before you apply!

By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.

We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.

We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre‑employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: [e-mail].

Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.