Support Services Team Lead

Glasgow Centre for Inclusive Living; Glasgow; On-site; GBP 32,000; Part time

Job summary

An inclusive living organization in Glasgow is looking for a Support Services Team Lead. This part-time position involves managing resources, supporting individuals with care arrangements, and facilitating communication. You will lead a team, engaging with the community to empower disabled individuals. Ideal candidates are strong communicators with leadership skills and knowledge of self-directed support. The role offers 25 days annual leave and a focus on inclusive practices.

Benefits

25 days annual leave

6% Pension contribution

Group Life Insurance

Qualifications

• Experience delivering support and training to diverse needs.
• Understanding of Independent Living philosophy.
• Knowledge of self-directed support services.

Responsibilities

• Manage team and resources effectively.
• Support individuals in managing their care arrangements.
• Deliver accessible information and liaise with organizations.

Skills

Strong communication skills

Organisational skills

Team leadership

Creative problem-solving

Networking skills

Negotiation skills

Tools

Microsoft Office

Email

Internet tools

Social media tools

Job description

Support Services Team Lead

Location: Based in our Glasgow office G40 3AP
Salary: £31,513 per annum, pro rata
Contract: Part time, 18 hours per week, Wednesday - Friday, Permanent
Benefits: 25 days annual leave increasing to 30 days after 5 years (pro-rata for part time staff), 12 ½ public holidays, 6% Pension contribution and Group Life Insurance!

Join GCIL and Make a Difference!

At the GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people-led organisation, we centre lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.

Why Work With Us

• Meaningful Impact: Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.
• People-Focused: You'll spend a significant amount of your time communicating — one-to-one, in groups, in the community, and online. If you love engaging with people, this is the role for you.
• Varied Outreach: From delivering training sessions to hosting workshops, events, and drop-ins, you'll be out in the community building understanding and trust.
• Autonomy and Responsibility: Manage your own caseload and represent GCIL confidently through regular verbal and digital communication.
• Professional Growth: We'll support your development, including your communication, training delivery, and community engagement skills.

As a Support Services Team Lead, you will:

• Manage our team and our resources effectively, including staff deployment, supplier negotiations and process improvements.
• Support individuals to manage their own care arrangements and make informed choices about available options.
• Assist with safe recruitment, payroll setup, and contingency planning for those employing personal assistants.
• Provide guidance on good employment practices and refer to appropriate resources when needed.
• Deliver accessible information and liaise with relevant organisations for referrals.
• Facilitate stakeholder engagement through forums, training, and feedback to social services.
• Promote continuous learning and professional development within the team.
• Maintain accurate financial, statistical, and case records; prepare reports for funders and committees.
• Ensure compliance with confidentiality, equality, diversity, health and safety, and other organisational policies.
• Represent the organisation confidently at events and build professional networks to support service development.

In order to be successful in this role, you must have:

• Strong communication, interpersonal, and facilitation skills.
• Proven organisational and team leadership abilities.
• Creative problem-solving, networking, and negotiation skills.
• Proficient in Microsoft Office, email, internet, and social media tools.
• Experience delivering support and training to individuals and groups with diverse needs.
• Understanding of Independent Living philosophy and the Social Model of Disability.
• Knowledge of self-directed support services, personal assistance, finance, and employment law.
• Ability to manage resources, staff teams, and satellite offices effectively.

Personal Attributes

• Self-motivated, flexible, and able to work under pressure.
• Enthusiastic and capable of motivating others.
• Willingness to work occasional unsocial hours.
• PVG membership required.

We would ideally like you to have experience and knowledge of Self Directed Support services but this is not essential.

We Actively Welcome Disabled Applicants

As a disabled-people-led organisation, we are especially keen to hear from disabled people, including those with lived experience of navigating support systems or barriers in society.

We are committed to creating a workplace where everyone can thrive. If you have lived experience of disability, we strongly encourage you to apply.

If you need adjustments during the application or interview process, just let us know — we're happy to support you.

We guarantee interviews for all disabled applicants who meet the essential criteria outlined in the job description.

Ready to Join Us

If you're passionate about inclusion, empowerment, social justice, and working directly with people and if you thrive in a role built around communication we'd love to hear from you!

Apply now and help shape a more inclusive, equitable society.

This post will require PVG scheme membership.

Closing date for completed applications: Friday 16th January 2026

Interview Date: Friday 30th January 2026

Application Reference (to be mentioned on your application form): GCILSSC(phone number removed)

No agencies please