Support Secretary to Oncology | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national healthcare provider in England is seeking a Support Medical Secretary to cover adoption leave within the Oncology Department. Responsibilities include typing clinical letters, managing patient case notes, and responding to patient inquiries. The ideal candidate will be proficient in Microsoft applications and possess strong organisational skills. This position offers a chance to work in a supportive environment with great career development opportunities.

Qualifications

• Fully conversant with all Microsoft applications.
• Ability to manage and prioritise own workload.
• Exercises independent judgement whilst maintaining confidentiality.

Responsibilities

• Digital and audio typing of clinical letters and correspondence.
• Ensuring timely review of tests and investigations.
• Arrange and minute meetings as required.
• Manage patient case notes using the tracking system.
• Respond to patient and carers telephone calls.

Skills

Microsoft applications proficiency

Ability to work under pressure

Confidentiality and diplomacy

Tools

Microsoft Word

Microsoft Publisher

PowerPoint

Excel

Access

Job description

Overview

We are looking to appoint a Support Medical Secretary to cover adoption leave within the Oncology Department.

Responsibilities

• Digital and audio typing of clinical letters, correspondence and discharge summaries.
• Ensuring results of tests and investigations for patients are reviewed by the Clinical teams in a timely manner and making any necessary ongoing arrangements.
• Arrange, attend and minute meetings as required, taking and transcribing minutes and follow up actions.
• Using the in-house patient data tracking system ensure patient case notes are booked in and out appropriately.
• Respond to Patient and Carers telephone calls, regarding a variety of subjects, using own judgement in a professional and competent manner to provide non-clinical guidance.

Requirements/Skills

• Fully conversant with all Microsoft applications, word processing, Microsoft Publisher, producing presentations using PowerPoint, maintaining databases on Excel and Access.
• Ability to work accurately under pressure with the ability to manage and prioritise own workload; providing and receiving information which may require tact, diplomacy and persuasive skills as there may be barriers to understanding.
• Exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.

About the Trust

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic lifestyle. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional NHS job development opportunities. The Trust has a vision for the future that puts the patient at the heart of everything we do and is guided by the principles and values about which we care deeply.

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Monday 29 Sep 2025